Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1715 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Yash l.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

"Best Safe and Secure platform for storing file"

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

In Google Cloud Drive, the uploading speed of files is too fast as compared to other similar products. Here sorting a file is much easier. They also provide a web-based interface to the end-user so, end-user can also access their file from the google search. This product has the capabilities to store all formats of file. These make Google Cloud Drive more flexible and reliable as compared to other similar products.

What is your favorite aspect of this product?

In Google Cloud Drive, the end-user can store all files like Docs, Image, PowerPoint, excel sheets, videos, and many more big files. This product provides 15 GB of free storage to the end-user and for more storage end-user have to buy the subscription. With one click end-user can easily upload the files to Google Drive and also download that file when needed. End-user can easily share their document, file using a unique URL link to other platforms. End-user can open the file from any other device by just sign-in using their Gmail account.

What do you dislike most about this product?

End-user need an internet connection for accessing their file from Google Drive. This product only provides 15 GB of storage. Anyone can access our file if they have our file. The subscription cost is too high for more storage. End-user can't upload the whole folder with one click.

What recommendations would you give to someone considering this product?

If you are looking for storage that stores all types of file format then Google Cloud Drive is the best user-friendly platform. This product provides 15 GB of free storage and gives the best privacy for our files and data. If you want to share a big file with your colleagues then Google Drive is the best safe and secure platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ani K.

Role: Student Academic
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use! Good for both work and personal use!

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google offers you more space for less price. It also gives you 15GB worth of free space for free.

What is your favorite aspect of this product?

I can easily manage my documents for a minimal price and it's simplicity.

What do you dislike most about this product?

There are similar products that sync faster and have more advanced features.

What recommendations would you give to someone considering this product?

Before buying the product use up the free space that google drive already gives you and then decide if it's what you want

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

MEET U.

Role: Student Academic
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

useful for saved the document

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

the google drive Integrates with other Google applications

What is your favorite aspect of this product?

you can restore the data in google drive this is the best benefit

What do you dislike most about this product?

the free storage limitations of google drive

What recommendations would you give to someone considering this product?

it is best for save the any document and it is best for security purpose

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Task Management and Workflow Supports triggers and events for process automation.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Yash l.

"Best Safe and Secure platform for storing file"

Likeliness to Recommend

Pros

Ani K.

Easy to use! Good for both work and personal use!

Likeliness to Recommend

Pros

MEET U.

useful for saved the document

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support