Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1712 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Carolina R.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

great tool for a collaborative environment

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

The most noticeable difference is the storage capacity it offers compared to its peers, in addition to security tools and DLP data protection, which is very important for organizations that handle large amounts of sensitive information.

What is your favorite aspect of this product?

As a Google user I can guarantee the professionalism and versatility that this tool provides and thanks to its integration with the different Workspace applications make it indispensable in daily tasks, my favorite aspect is that I can access the files from anywhere in the world with Internet access and with the certainty that said information is protected thanks to the continuous monitoring of the DLP function.

What do you dislike most about this product?

The price is a bit high compared to similar products like Onedrive, although looking at the features it is definitely worth the investment.

What recommendations would you give to someone considering this product?

I recommend weighing the amount of volume of information handled in your company, how sensitive and / or reserved is said information, based on this determine the type of cloud storage that best suits your budget and of course is to your IT infrastructure.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Armando G.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

"Easy to store, share and access".

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Its general capabilities, its help to improve compliance and enterprise risk management, its great effectiveness and efficiency to enable collaboration in file and document management, its ability to upload files and documents in different types of formats, its storage capacity, its easy implementation and the excellent security features it provides for shared spaces, as well as its ease of management and customer service.

What is your favorite aspect of this product?

Its interface is simple and easy to understand, its high storage capacity and the ease of file sharing, it works on any type of device, allows to strengthen teamwork, integration with GSuite and other external products to Google, also allows real-time collaborative editing of documents, spreadsheets, forms, among others, the DLP function to prevent loss of information, its excellent customer service.

What do you dislike most about this product?

Synchronization on certain devices is not instantaneous, sometimes it takes longer than desired to start, which is quite uncomfortable when you need to validate information immediately.

What recommendations would you give to someone considering this product?

Google cloud drive enterprise is undoubtedly the most useful and easy to use software for the process of cloud storage, with excellent performance and capabilities that have no comparison to organize, host and share effectively and securely all your files, it is easy to integrate, also has a very good support and backup, it is definitely the best storage option for that reason I recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chris W.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

The functionality delivers ease with current SW.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Functionality with our existing products.

What is your favorite aspect of this product?

Intuitive & functionality

What do you dislike most about this product?

Nothing to comment.

What recommendations would you give to someone considering this product?

Make sure you test the features for compatibility to your existing products.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Task Management and Workflow Supports triggers and events for process automation.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Carolina R.

great tool for a collaborative environment

Likeliness to Recommend

Pros

Armando G.

"Easy to store, share and access".

Likeliness to Recommend

Pros

Chris W.

The functionality delivers ease with current SW.

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support