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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2035 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Hemal T.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Speed

What is your favorite aspect of this product?

free of cost services

What do you dislike most about this product?

high prices

What recommendations would you give to someone considering this product?

amazing product for personal as well as commercial use

Pros

Helps Innovate
Continually Improving Product
Unique Features
Efficient Service

Elizabeth T.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

A world apart from any similar program.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Intuitiveness, ease of access and collaboration. This are for me as a user, the biggest selling point of Google Drive and it is what sets it apart from other programs.

What is your favorite aspect of this product?

File collaboration between me and my peers has to be my favorite aspect of Google Drive. When it comes to file collaboration, I do not think there is any storage software out there, that even comes close.

What do you dislike most about this product?

If I have to mention anything as regards this, it must be the non-availability of a desktop native application. While it is not a necessity, there are situations that I feel a native application on desktop would be very useful. Such as occasions where I am in a location with a not good internet connection. This is often the case, when I travel back to my home country for holidays.

What recommendations would you give to someone considering this product?

For professionals on the move, who value collaboration, I will conveniently recommend Google Drive.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NANDAKISHOR R.

Role: C-Level
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

The best cloud service.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

This is the best cloud service that I have used for data storage. Its mostly free for storing lesser size data. And we can create many folders as much as we need and can store where ever we want. And the friendly user interface helps the user to understand most of the features.

What is your favorite aspect of this product?

My favorite aspect of this is we can upload images, videos, pdf, vcf and many other format files easily and fast. And We can use excel, docs, image viewer and much more online. If we are adding some content in the excel or docs it will saved automatically. We don't have to save everything manually. This feature helps me a lot in my work life.

What do you dislike most about this product?

There is nothing that I dislike about this product. But the one issue that I faced is; I had to change the data uploading sometime when I was uploading a high size file. I had to change Mobile network to Wi-Fi network sometime, We have to change it manually. But this is not a big problem. You can go for this, This is the best cloud data storage that I have ever used.

What recommendations would you give to someone considering this product?

If you are looking for an inexpensive cloud data storage, then you can go for this. This is the best cloud data storage service that I have use. Google Drive helps us to easily upload the data files and provides excel, doc, form and many things online. And It helps to upload the files easily with their drag and drop feature. So I recommend this strongly from my side, you can go for it.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Hemal T.

Fantastic product

Likeliness to Recommend

Pros

Elizabeth T.

A world apart from any similar program.

Likeliness to Recommend

Pros

NANDAKISHOR R.

The best cloud service.

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support