Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
94%
Strategy & Innovation:
92%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Real-Time Synchronization

87

Drag and Drop User Interface

86

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

85

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Task Management and Workflow

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

81

Google Drive Reviews

Adriana M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

User friendly for adults and students.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

It has its own applications.

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

I don’t really have any

What recommendations would you give to someone considering this product?

To trial run.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor's Interest First

John D.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2020

Features do not disappoint. Well worth the cost.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Functionality and ease of use.

What is your favorite aspect of this product?

Its user-friendliness.

What do you dislike most about this product?

Nothing in particular.

What recommendations would you give to someone considering this product?

Make the change now before prices increase.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2020

Google combines efficiency and ease of use.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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