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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2035 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Alexis S.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Google Drive is a perfect score.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Ease of access from different device types and of course the intuitive nature of Google Drive, which makes navigation a favourite past-time.

What is your favorite aspect of this product?

I like how Google Drive makes team - based collaboration between me and my team, a seamless and efficient process.

What do you dislike most about this product?

I will be lieing if I claim to have reservations about Drive. It is a perfect score for me.

What recommendations would you give to someone considering this product?

For collaboration focused teams, I think I will recommend Drive above any other tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adunni A.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Google Drive has served me well.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Prompt multi device synchronization and collaboration, are two aspects of Google Drive I feel really differentiates Google Drive from other similar tools.

What is your favorite aspect of this product?

Google Drives search functionality. It’s been one of the most helpful attributes of Google Drive for me. It simply allows me search through the content of my saved documents, therefore making it quicker to locate specific files, when I need access to them.

What do you dislike most about this product?

Google Drive has provided me with a perfect experience, as far as cloud based file storage is concerned.

What recommendations would you give to someone considering this product?

I have used Google Drive since my university days, and luckily it’s always been used in minor or major roles, everywhere I have worked. I recommend it for anyone seeking a reliable file storage option, I guess.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Derrick M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

My favorite cloud based tool for file management.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

In some years ago, we had tried several different applications for file management until a certain company referred us to try Google Cloud Drive Enterprise and it has been the best and most reliable software for file management. It has helped me and my organization to manage important business and personal files safely in the cloud without fear of losing them since it provides high security. Google Cloud Drive Enterprise is simple, fast and easy to install, implement and get started with. It allows me to collaborate on files with other staffs and i find it very fast to share large and small sized files.

What is your favorite aspect of this product?

What i like most about Google Cloud Drive Enterprise is the high security it provides for your files. I have used it for more than 4 years and i like everything about it. It is very safe and secure compared to other softwares in the market. Google Cloud Drive Enterprise is a cloud based software so i can access my important files from anywhere anytime. The customer support is always available to help you when you need them most. They don't take long to respond to your inquiries.

What do you dislike most about this product?

If i can remember very well, there is completely nothing negative i have ever encountered while working with Google Cloud Drive Enterprise.

What recommendations would you give to someone considering this product?

I like Google Cloud Drive Enterprise and i must recommend it to all companies and individuals looking for a safer place to keep their important files. Google Cloud Drive Enterprise is the way to go.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Alexis S.

Google Drive is a perfect score.

Likeliness to Recommend

Pros

Adunni A.

Google Drive has served me well.

Likeliness to Recommend

Pros

Derrick M.

My favorite cloud based tool for file management.

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support