Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

87

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

85

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Maximiliano S.

  • Role: Industry Specific Role
  • Industry: Biotechnology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Your business data integrity to the next level

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

In my experience Google cloud is more intuitive and efficient

What is your favorite aspect of this product?

Ease of configuration and use

What do you dislike most about this product?

The interface is something basic

What recommendations would you give to someone considering this product?

Get advice on costs and benefits

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elena K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

The best cloud file hosting

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive is not only a cloud storage tool, it integrates other applications that make it a powerful tool for collaboration and productivity; it is worth mentioning its capacity for multi-format files (text files, multimedia, etc.) which can be viewed directly with the help of third-party applications which adapt correctly with Drive.

What is your favorite aspect of this product?

In some scenarios where a large amount of information is stored divided into a considerable number of files of different formats, sometimes it is extremely difficult to access them long after because it is very easy to forget the path where it was hosted, in these cases Google Drive offers a fairly complete search engine which allows you to do that function in an advanced way (file type, keyword), this has greatly facilitated our daily work.

What do you dislike most about this product?

In terms of security improvements, it would be good to implement 2-factor authentication, especially if critical information of an organization is hosted.

What recommendations would you give to someone considering this product?

Taking advantage of the resources provided by Google Drive and the applications integrated to this tool makes our work team explore new areas and ways of collaboration which enhances the capabilities of each member; another important factor is the ability to access your files from anywhere in the world without the need to physically carry them, that is a security advantage.

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Emma B.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

A strong archive storing tool

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It's like having a small virtual PC with Google Cloud Drive Enterprise. Because if you have a Gmail account, you already have Google Drive, which allows you to create and edit any form of document, spreadsheet, presentation, PDF, and video online and in the cloud, as well as share and collaborate on projects.

What is your favorite aspect of this product?

Google Cloud Drive Enterprise is incredibly handy and simple to use, and it has been a part of my daily routine for more than three years, both personally and professionally. It functions as a security and synchronization copy between devices (computers, mobile phones, tablets, and iPad's), and by sharing files, you can establish clear work divisions with others, see what they're carrying so you don't fall behind on information, and check in real time to see if they're on track.

What do you dislike most about this product?

Even if you have a fast internet connection, downloading and uploading information might be slow at times.

What recommendations would you give to someone considering this product?

Google Drive is a powerful file storage tool that includes synchronization, collaborative editing, large storage capacity, file sharing, access from anywhere with an internet connection, cross-platform and multi functionality, and it comes pre-installed on the vast majority of Android phones, making it one of the most popular cloud backup options. On a personal and professional level, it provides a variety of file organization options, enabling you to keep all of your essential information in one location without having to carry your computer everywhere with you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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