Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1933 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Torikul I.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

An excellent product

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

This software is easy to use, comfortable and very functional than other similar product.

What is your favorite aspect of this product?

I can easily store lots of data for free

What do you dislike most about this product?

File sharing part is not satisfied overall, It's complicated and confusing.

What recommendations would you give to someone considering this product?

I think this software need to improve user experience because I often suffer into file loading problem. And sometime, I download files to my HDD which I don't want to add to google drive. But I don't know how it goes to my drive. I think this software owner need to check this UX issue more carefully.

Pros

Saves Time
Respectful
Generous Negotitation
Includes Product Enhancements

Cons

Less Effective Service
Inhibits Innovation
Slower Product Innovation

DIVESH K.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Secure tool for online data storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

User Interface is awesome and easy to use. Can be easily integrated with various online tools like google classroom, google photos, etc. Safe and highly secured. Provides 15 GB of free data storage.

What is your favorite aspect of this product?

We can store data of any format like pics, videos, zip files etc. Can open the respective format data in other tools like google docs, google sheets, etc. Can organize data as per our need. Can use Google drive as a backup option with various apps like WhatsApp. Highly secure.

What do you dislike most about this product?

Only 15 GB of free storage provided. The paid version is costly. Sometimes uploading and downloading data requires a high-speed internet connection.

What recommendations would you give to someone considering this product?

Overall a secure tool for the online storage of data. Using Google Drive data can be easily organized in various formats. Highly secure and easy to use. User Interface is awesome.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Nathan P.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to Use from Anywhere Makes Easy Collaboration

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It's as simple and easy as it comes, with fast syncing and collaborative editing/permissions for many users in the company to be productive at the same time without drama

What is your favorite aspect of this product?

Fast, Reliable and enables super multitasking by letting a large quantity of users access it at once.

What do you dislike most about this product?

Support can either be slow or take you in circles with no real urgency in site. They are obviously a HUGE company and that plays a big part. Direct reps are a thing of the past and it makes a difference.

What recommendations would you give to someone considering this product?

100% worth it for the amount of group sharing and collaboration it gives. It's fast including uploading and downloading. Haven't had major hiccups or interruptions in service. You won't regret it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Cons

Vendor Friendly Policies
Less Friendly Negotiation

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Torikul I.

An excellent product

Likeliness to Recommend

Pros

Cons

DIVESH K.

Secure tool for online data storage

Likeliness to Recommend

Pros

Nathan P.

Easy to Use from Anywhere Makes Easy Collaboration

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support