Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1933 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Israel S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Group and adjust files online.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is outstanding for the immediate backup or reservation of information online, efficient in the transmission of files or files: photos, images, diagrams, videos between colleagues and clients, it is effective for investigating any stored information, flexible when there is struggles to overlay Google information from the trash on your computer.

What is your favorite aspect of this product?

I love Google Drive, it guarantees the management and ordering of the information in my work area in conjunction with contacts colleagues and clients, it is brilliant for: being used in computers and laptops Mac, Android, iPhone and iPad, it is wonderful, as a client you have 15 GB free memory to save files, allows the transfer and discard of document regardless of connections to the web, any variation or alteration made in the files are shown in the cloud.

What do you dislike most about this product?

Honestly, for Google Drive I have no censorship or observations, there are several benefits and advantages that it has been granting me.

What recommendations would you give to someone considering this product?

I recommend Google Drive, considering the following: it allows you to continuously have a duplicate of documents and any other information online, it is oriented to work and manage synchronized information together from anywhere, it is beneficial and practical to structure and organize files in detail. records.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daryl O.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Reliable cloud storage.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It worked well with this product, feasibly when it came to backing up files and thus having greater accessibility; Also that more and more is being innovated, with more storage capacity in the cloud.

What is your favorite aspect of this product?

With Google Drive, thanks to its storage capacity, you can work directly from there without having to download the desired file, having a more efficient and faster method.

What do you dislike most about this product?

I have no complaints at all about Google Drive, in fact everything has been excellent, without any inconvenience of any kind.

What recommendations would you give to someone considering this product?

It is recommended because it is very easy to use, in addition to working with this software it is beneficial for a company to include all its workers to have better efficiency. I highly recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Micheal A.

Role: Information Technology
Industry: Agriculture
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

You Get Cloud Storage at A fair Price

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Well I think its is seamless integration and interaction with other products in the Google ecosystem. You can easily go from Drive to gmail to Gsuite and all of those things. It is a really convenient product to use

What is your favorite aspect of this product?

You can share files with an unlimited number of people. It also allows you to control who has access to a particular file. In a way that makes it possible to control how a piece of information is used

What do you dislike most about this product?

Loading previews can be slow at times. Apart from that, I have nothing to dislike

What recommendations would you give to someone considering this product?

It is a strong and functional tool. At a fair price, I think it is one of the best in its category

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Israel S.

Group and adjust files online.

Likeliness to Recommend

Pros

Daryl O.

Reliable cloud storage.

Likeliness to Recommend

Pros

Micheal A.

You Get Cloud Storage at A fair Price

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support