Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Faramade Gloria O.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

The software is nice but it needs more improvement

Likeliness to Recommend

5 /10

What differentiates Google Meet from other similar products?

You can access it from your Gmail app unlike other apps which you have to download to your phone and can end up taking more space on your phone. It is also very very easy and simple to use and access, the features aren't complicated or something

What is your favorite aspect of this product?

It is inbuilt with my Gmail app so you can just click on a Google Meet meeting link on your Gmail and it'd automatically direct you to the meet in app. It also consumes lesser cellular network compared to its other counterparts

What do you dislike most about this product?

You can't record meetings unlike the Zoom app.

What recommendations would you give to someone considering this product?

If they don't want to bother about accessing the proceedings of the meeting at a later date, then it is best because it is lightweight in terms of consuming phone space, more interactive and relatable features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Obioma C.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

“A precise & secure audio/video conferencing tool”

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

For me, Google Meet is unique for its simple user interface and its strong integration with Google Workspace. To be able to host large-scale video conferences with a large number of participants makes it a very efficient option.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is its seamless integration with Google Workspace. This makes it easy to plan, join, and work together on meetings directly from Gmail or Google Calendar on any of my devices.

What do you dislike most about this product?

I find Google Meet's limited customization options for meetings, like background choices and personalizing the interface, a bit frustrating. I'd love for it to be looked at.

What recommendations would you give to someone considering this product?

I would recommend to anyone who is keen on scheduling and joining meetings effortlessly to sign up on Google Meet, especially if they are already using Google Workspace. The joint integration with Gmail and Google Calendar makes it a lot easier to understand and use.

Pros

  • Efficient Service
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Ikenna O.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Reliable and User-Friendly Video Conferencing

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet stands out from other similar products due to its seamless integration with Google Workspace, making it highly convenient for users who rely on Gmail, Google Calendar, and Google Drive. It offers browser-based access with no need for additional software installations, ensuring ease of use.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is its seamless integration with Google Workspace, which makes scheduling and joining meetings effortless. The browser-based access eliminates the need for downloads, and features like real-time captions. Additionally, its strong security and encryption provide peace of mind for professional and personal use

What do you dislike most about this product?

One of the main drawbacks of Google Meet is its limited advanced features compared to competitors. For example, breakout rooms, webinar hosting, and enhanced meeting controls are either restricted to paid plans or not as robust as alternatives.

What recommendations would you give to someone considering this product?

Best for Google Ecosystem Users ; If you already use Google Workspace (Gmail, Drive, Calendar), Meet integrates seamlessly, making it a great choice. Check Feature Availability ; Some advanced features (like meeting recording and noise cancellation) are only available on paid plans, so review your needs before choosing a plan. Stable Internet Required ; To avoid lag or audio issues, ensure you have a strong and stable internet connection.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Saves Time

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