Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Wyatt C.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Video Conferencing with Room for Growth.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet accessibility and ease of use is an important differentiator. Meet doesn’t require attendees to install additional software or create an account in order to take part in a meeting, unlike some competitors. This browser-based technology, along with features such as one-click inclusion from calendar invitations, is extremely easy to use, especially for outside participants or those less used to video conferencing tools.

What is your favorite aspect of this product?

I like Meet’s live captioning feature where you can read what is said in real time while you’re having a meeting. This accessibility function is not only great for those who can’t hear but also invaluable in cases when audio might be confusing or participants have to look over a meeting material after the fact. The captions are extremely accurate, and the captions in different languages being able to translate them in real-time is game-changing for international teams.

What do you dislike most about this product?

A downside is the polling and Q&A functionality is rather clunky on the platform. These are there but they don’t have the range and flexibility of other video conferencing tools. Advanced capabilities to create polls of various types, or to make them anonymous, or for Q&A sessions that can upvote questions would certainly make a difference to how well they engage audiences in larger meetings or webinars.

What recommendations would you give to someone considering this product?

Keep in mind what you use video conferencing for. If you host a lot of large webinars or want more advanced breakout room management, Meet’s capabilities are a little limited compared to other webinar platforms. But for everyday team meetings, phone calls with clients and just a basic brainstorming, Meet is a great fit due to its simplicity and stability. So check in particular on noise cancellation, live captions, and screen sharing, to see if you can find them adequate for good communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rahul K.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

"Google meet is useful for regular meetings."

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

google meet is easier to use and navigate than bluejeans.

What is your favorite aspect of this product?

Meetings in my browser save me time because i don't have to add anything.

What do you dislike most about this product?

Collaboration is difficult without modern tools like an useful whiteboard.

What recommendations would you give to someone considering this product?

Not ideal for large companies that need more advanced collaboration tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Braden L.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Seamless Integration, Limited Advanced Features.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet stands out from the crowd by easily integrating into Google Workspace. You can set up and access meetings from either Gmail or Google Calendar, which is extremely convenient for companies that already use Google productivity tools. This close integration is also found with other Google products such as Docs, Sheets and Slides, making it simple to collaborate during meetings without having to toggle between several different applications.

What is your favorite aspect of this product?

Personally, I love Google Meet for its artificial noise cancelling and sound quality. AI is enlisted by the service to eliminate ambient sounds such as typing, doors shutting or even dogs barking, in order to give clear voice on the phone. This technology makes for a much better meeting experience especially in home offices where background noise is always a pain.

What do you dislike most about this product?

There is one thing I do not like about Google Meet, and that is that virtual backgrounds and video filters can’t be customized as much as some of the competition. Although Meet comes with basic background blur and a set of pre-made backgrounds, you can’t upload your own backgrounds or employ higher-level video filters which isn’t as interactive and fun if you have a team that loves to be creative with virtual meetings.

What recommendations would you give to someone considering this product?

I recommend that if you’re considering Google Meet, I would start by taking a look at your current technology stack in your organization. Even if you already use Google Workspace (formerly G Suite), Meeting’s integration with other Google services such as Calendar, Drive, and Docs can help you stay on top of things. Try the free version to explore the bare minimum of functionality and see how it aligns with your team’s voice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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