Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Michael M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Simplistic in design and use.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

There is the automatic integration between Google Meet and other applications on the Google Workspace suite. This integrations enable me to get more from my Google Meet use by simply extending the original capabilities of Google Meet. As an example, smooth integration between Google Meet and Drive allows for smooth file sharing during video meetings, which is just incomparable in times of experience with anything that exists between Google Meet and any other non-Google file storage platform.

What is your favorite aspect of this product?

On desktop , Google Meet is web browser based. This makes it convenient to use across desktop devices without first installing any native software or negotiating any complex setup process. This simplicity in use is the best part of my Google Meet experience.

What do you dislike most about this product?

Although Google Meets gives me the basics, when it comes to video and audio qualities during calls, it offers nothing extra. Noise cancellation is non -existent, and its noise suppression functionality is just average at best. Neither does its white boarding functionality wow me at any time.

What recommendations would you give to someone considering this product?

Google Meet is most ideal for professional working in spaces, where other Google apps have been adopted.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Blanca D.

  • Role: Finance
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Meetings Done Right: Google’s Way.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

As someone managing payroll and accounting in a fast-paced IT agency, keeping communication smooth and clear is critical. Google Meet has become our go-to platform for meetings, whether it’s quick updates with the team or detailed discussions with external auditors. Its ease of use and seamless integration with the Google Workspace ecosystem make it feel like an extension of our daily workflow.

What is your favorite aspect of this product?

What I love about Google Meet is its simplicity and accessibility. You don’t need to be tech-savvy to join a meeting—just click a link, and you’re in. The live captions have been a lifesaver during meetings with external partners who might have accents or audio issues. Plus, the ability to record sessions is great for reviewing what was discussed or sharing with absent team members.

What do you dislike most about this product?

Google meet is straightforward. No hiccups.

What recommendations would you give to someone considering this product?

Would I recommend it? Absolutely. For teams already using Google Workspace, Google Meet feels like a natural choice. It’s not overloaded with features you’ll never use, but it delivers on what matters most: reliable and efficient virtual meetings. If you’re after a straightforward and effective communication tool, this one’s a winner.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ravi s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

My Go-To Meeting Sidekick

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet has been my savior during endless virtual meetings. It’s like the friend who never forgets to remind you about your appointment, even when you wish they would. The quality is solid, and the integration with Google Calendar? Genius. It’s like my meetings just appear out of thin air (unfortunately, so do the ones I’d rather skip).

What is your favorite aspect of this product?

My favorite part? The captions. They’re like a superhero for when my boss’s audio cuts out mid-sentence. And the “raise hand” feature? A polite way to interrupt without shouting “Excuse me!” like I usually do in real life.

What do you dislike most about this product?

Downside? The grid view can sometimes make you feel like you’re trapped in a virtual classroom with way too many students. And let’s not talk about the awkward silence when no one turns their mic on to answer a question.

What recommendations would you give to someone considering this product?

If you’re looking for a reliable, simple, and slightly quirky meeting tool, Google Meet’s got your back. Just don’t forget to mute yourself when the cat decides to sing the song of its people!

Pros

  • Efficient Service
  • Continually Improving Product
  • Unique Features
  • Client Friendly Policies

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