Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Ravi s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

My Go-To Meeting Sidekick

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet has been my savior during endless virtual meetings. It’s like the friend who never forgets to remind you about your appointment, even when you wish they would. The quality is solid, and the integration with Google Calendar? Genius. It’s like my meetings just appear out of thin air (unfortunately, so do the ones I’d rather skip).

What is your favorite aspect of this product?

My favorite part? The captions. They’re like a superhero for when my boss’s audio cuts out mid-sentence. And the “raise hand” feature? A polite way to interrupt without shouting “Excuse me!” like I usually do in real life.

What do you dislike most about this product?

Downside? The grid view can sometimes make you feel like you’re trapped in a virtual classroom with way too many students. And let’s not talk about the awkward silence when no one turns their mic on to answer a question.

What recommendations would you give to someone considering this product?

If you’re looking for a reliable, simple, and slightly quirky meeting tool, Google Meet’s got your back. Just don’t forget to mute yourself when the cat decides to sing the song of its people!

Pros

  • Efficient Service
  • Continually Improving Product
  • Unique Features
  • Client Friendly Policies

Aleksandra Z.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Everything you need.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It is very intuitive and easy to use.

What is your favorite aspect of this product?

The design, ease of use, and reliability of the tool.

What do you dislike most about this product?

Google Meet is particularly sensitive to poor connection quality.

What recommendations would you give to someone considering this product?

A really simple and pleasant tool. It makes work easier, especially for those who frequently attend meetings. Many people use Google tools privately, so the interface is easy to master.

Pros

  • Continually Improving Product
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Cons

  • Commodity Features

Vilom O.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Integration with Workspace made easier

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Directly connects to Google's services, especially Calendar, making it easy to schedule meetings.

What is your favorite aspect of this product?

It's simple and easy to use, so even people who aren't very tech-savvy can do it.

What do you dislike most about this product?

There are times when the interface seems too simple for more complex meeting needs.

What recommendations would you give to someone considering this product?

A solid tool for companies that use Google services a lot.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Altruistic
  • Client's Interest First

Cons

  • Less Effective Service
  • Less Caring

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