Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Daichi K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Microsoft Teams is a fantastic tool

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The sound quality for Teams is good, and if you have problems with the desktop, you can switch to your mobile device right away (if you have installed the app). Teams not only provides a magnificent overview of the papers exchanged in the various Chats and Gurppen teams, but it also makes it very clear for those working in separate groups - a lovely division and a great way to thank colleagues in the departments! You can quickly build and share a survey using forms. Teams integrates with a variety of other tools and apps, such as Sharepoint, which is ideal for remote collaboration. I'm excited for new features.

What is your favorite aspect of this product?

Thanks to the integration with Sharepoint, shared documents may be found easily. The search tool allows for a rapid search of historical data. Appointments can be made promptly with the help of teams and external partners. Thanks to teams that communicate by chat and/or phone, you can avoid sending long e-mails. Collaboration in multi-location teams can be extremely clearly mapped. We have project teams with sub-channels that may discuss all important issues in chat, with archiving and documentation all in one location. Tasks can also be managed on a dashboard for smaller teams. . Other Microsoft apps, such as Outlook, can also be integrated.

What do you dislike most about this product?

In comparison to Google, Microsoft is unfortunately not real-time. Changes made by colleagues have not always been saved, and the settings have had to be repeated in the worst-case scenario. In addition, the organization is rather complicated, with private and group chats in one window and teams with sub-channels in another, and there are various places where a message could get lost. Notifications for large groups cannot be totally disabled. If the entire channel is linked, you have no chance. Google and Slack are considerably more familiar to you. Third-party involvement is quite challenging. The sub-interface is confusing to me.

What recommendations would you give to someone considering this product?

It is possible to visualize collaboration in multi-location teams in great detail. We have project teams with sub-channels where all important topics may be addressed in real time in chat, with full archiving and documentation in one location. Tasks can also be managed via a dashboard for smaller teams. Computers may be used to instantaneously share any screen. Additionally, you have the option of asking or allowing computer control.This facilitates remote maintenance. Because of these features, as well as its audio, video, and connection quality, Microsoft Teams is an excellent choice.Microsoft Teams is perfect for sharing information rapidy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sanchit K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Best Support and widely adopted

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet inbuild calendar feature makes it unique. Also, we can invite people directly from Google calendar. Also, in business plan you can do cloud search within the G Suite Organization.

What is your favorite aspect of this product?

Noise cancellation is very amazing. Also, the real time caption is so accurate. It's very good and help us to understand the accent and make more worldwide clients.

What do you dislike most about this product?

Nothing as such. I had some delay in Google meet while accessing it from Firefox browser. It works well only with google chrome browser.

What recommendations would you give to someone considering this product?

Just go for the Google meet. Google meet integrates with other Google products easily and they simply create an awesome working experience in the organization.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Robinson Andres T.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Successful, fluent, and high-quality communication

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It is easy to use and install, provides high-quality audio and video, offers real-time captioning, the number of participants in a conference, and maintains secure connections.

What is your favorite aspect of this product?

Google Meet is a very efficient application that is easy to integrate and use. It also provides an amazing user experience. I enjoy how easy it is to join a video call or conference from the chat, as well as how simple it is to collaborate on documents. Google Meet provides an ideal environment for exchanging ideas and discussing specific topics; its high-quality audio and video standards ensure smooth and effective communication, and it also allows you to schedule any type of event directly from the calendar.

What do you dislike most about this product?

I would like, and I think it would be quite useful, to be able to share the screen without losing eye contact with the participants; this is an aspect that should be improved, since sharing the screen prevents seeing the other participants; on the other hand, Zoom offers a floating window that allows you to see the reactions of the audience while sharing the screen; I think google should take this option into account.

What recommendations would you give to someone considering this product?

Google Meet is a wonderful tool to communicate with your company's team in an effective and quality way; easy to use, it is worth using.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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