Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Osafo A.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Useful integration feature

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

This software is because of how well it integrates with Google workspace which makes it very smooth since there will be no use for switching from one product to the other.

What is your favorite aspect of this product?

The technical specialist of this product is very helpful and I have come to love every feature because of how I have managed to get help from the team. The user interface promotes creativity in the way I use this product features in meetings which makes it my favourite also it is very user friendly.

What do you dislike most about this product?

No dislikes I have got used to every feature.

What recommendations would you give to someone considering this product?

This product is very useful and it introduces users to a whole variety of products in the Google workspace because of how well it connects with the products I would recommend it to anyone.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Alejandro C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great part of a complete workplace suite by Google

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

I've been using Google Meet for my own business for some time and I'm impressed with the features it offers. I doubt there's something better or more solid for SMB and mid-sized companies if you consider Google's Workspace offering. To be honest, it doesn't look as good as MS Teams does, but it is equally stable when hosting regular meetings and training. I would say it's a good offering overall and the price helps!

What is your favorite aspect of this product?

How easy it is to setup a meeting and fire it up from one single screen: my gmail. That's it. It saves me so much time!

What do you dislike most about this product?

Not as good with higher resolutions as some of their competitors.

What recommendations would you give to someone considering this product?

It's a robust and solid solution that's making its way as one of the top 5 contenders I would say so if you're looking for enterprise-grade, this is good enough. I'd recommend evaluating how comfortable your user base is with google products vs Microsoft ones, or even zoom before going all-in with meets.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Willian M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

"Effective and quality communication".

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Meet allows you to maintain uninterrupted, efficient, and high-quality communication. It is also extremely easy to use and run. Google Meet represents the convenience, simplicity, and efficiency needed to have conversations in a variety of circumstances and locations.

What is your favorite aspect of this product?

Its interface is easy to use, allowing anyone to use it, the audio and video quality in each connection is good, as well as the security standards in chats and video connections. It encourages teamwork and facilitates screen sharing.

What do you dislike most about this product?

We have not had any problems using this tool, so it would be dishonest of me to comment unfavorably, but I do wish Google would add the remote access option to this tool; it would be beneficial.

What recommendations would you give to someone considering this product?

It is an excellent product that includes everything necessary and important to maintain secure, smooth, and high-quality communications from anywhere. It also provides a clean workplace and a professional look and feel.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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