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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2522 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Isménia M.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use, best app for online meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Amazing. It doesn't crash, we can comfortably attend our online classes, work meetings, church meetings and more. The interface is well optimized, the addition of full screen pleases me a lot

What is your favorite aspect of this product?

I like the quality of the video conferences best as well as the interface and design. Simple and easy to handle and with quick access to everyday meetings

What do you dislike most about this product?

60 minutes is very little for the duration of a meeting, I think they could increase this time. Even with a strong internet connection, the image stays with a medium to low resolution

What recommendations would you give to someone considering this product?

It's great, at this time of pandemic Google Meet helped me a lot, so let's not waste time if you want an excellent app that allows you to write, raise your hand for questions, turn on the camera, among others, download this app

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Cons

Slower Product Innovation
Less Productive

Joshua K.

Role: Human Resources
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Best For Web Conferencing and Collaboration

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet offers not only the best web conferencing features but also makes collaboration at work place easy. It makes it to share videos and communicate with workmates and clients

What is your favorite aspect of this product?

I like that Google Meet is an affordable business web conferencing solution The software offers many features that makes both conferencing and collaboration easy The software integrates seamlessly with other Google products.

What do you dislike most about this product?

No bad experiences with Google Meet. It meets our needs and it is straightforward.

What recommendations would you give to someone considering this product?

Google Meet is the best you can get for all your web conferencing needs. It is even better if you have other Google products in place because o the ease of integration and better user experience.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Quentin P.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

It's Google. What's not to dislike? Meet works.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

There are plenty of solutions out there when it comes to online or virtual meetups, but if you have a Google account, I don't think there is anything easier to connect with than Google Meet.

What is your favorite aspect of this product?

It takes two clicks to start an instant live online meeting. So it's the sheer speed of getting connected that makes this so simple to use.

What do you dislike most about this product?

The controls could be slightly more intuitive when you first use it, but once you know where, for example, the whiteboard is, then you never forget it.

What recommendations would you give to someone considering this product?

There are loads of online meeting apps, but if you have a Google account (Gmail), then you should give Meet a try. There's no cost for the basic version and if you regularly need to talk with people far far away, I think you'll like it a lot.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Isménia M.

Easy to use, best app for online meetings

Likeliness to Recommend

Pros

Cons

Joshua K.

Best For Web Conferencing and Collaboration

Likeliness to Recommend

Pros

Quentin P.

It's Google. What's not to dislike? Meet works.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support