Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Brittney E.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use. The features available are useful.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It allows you to draw while speaking and present and still view others on screen.

What is your favorite aspect of this product?

The ease of use.

What do you dislike most about this product?

Some features are not available to basic users, like screen record.

What recommendations would you give to someone considering this product?

Its useful and easy to learn.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Saves Time

Bapti N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

One of the Best Video Conferencing Tool.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google meet provides one of the best video conferencing experience. Again it has free service with less limitations than any other similar service which helps beginners to use it to understand about the real product. This tool is highly secured and handy. It's so easy to host a meeting on Meet.

What is your favorite aspect of this product?

I like the video quality. I love the screen sharing, tool sharing features and its performances. It's fast, easy to operate and after all it's cheaper than other similar tools.

What do you dislike most about this product?

I haven't found the recording option either. Maybe they should add it. Again it doesn't have private chat option. The interface should be more punchy and some other features to sharing and organizing the audience should be added.

What recommendations would you give to someone considering this product?

As a google product, meet provides best quality. So anyone should give a try who are considering frequent business meeting. Again students can use it for online classes. It can be integrated with google classroom.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Commodity Features

PRASHANT K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Always works

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet works well for us when we need to have a quick audio/video chat with screen sharing. Easy to set up and join using G Suite accounts.

What is your favorite aspect of this product?

We use G-Suite for our business and it is so easy to use Google Meet because of the integration with Google Calendar and our business G-Mail account we can quickly and easily start a meeting.

What do you dislike most about this product?

I would say that the cost of G-Suite which includes Google Meet is a little bit high at $6 per account, per month, but I suppose when comparing it with other e-mail applications that the cost is reasonable.

What recommendations would you give to someone considering this product?

Overall the application has been very stable and the integrations are amazing if you are a G-Suite user.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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