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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2521 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

joan M.

Role: Human Resources
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Successful Communication Approach

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Hangouts is a tool that Google issues for free, and this makes us have high trust in it. Furthermore, there is all forms of communications supported by this application, and hence, suitable for all business purposes. Again, the tool is accessible using all forms of devices.

What is your favorite aspect of this product?

Google Hangouts increases the way we converse or communicate with our customers and even friends. Again, no single dollar required for this application. The tool has the ideal of giving us chat support and even web conferencing. Lastly, the vendor keeps us always informed and up-to-date.

What do you dislike most about this product?

However, i still question the resolution from this application. Possibly for a successful web conferencing, there needs perfect visuals and the developer has some more things to do to make this function.

What recommendations would you give to someone considering this product?

Google Hangouts is a program for all of the users. There is so much to grasp from this application, more so on communications. The reliability and the affordability of this application is simple and easy for all.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Wiliam K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Great meeting app for communication

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Hangouts Meet offers exceptional audio quality, ease of connectivity and flexibility for meetings across teams.

What is your favorite aspect of this product?

Easy to create conferences for teams to join. It is easy to use. Meet allows users to integrate meetings with other teams using Skype for Business, and other video meeting systems based on the SIP and H.323 standards. It has a simple UX. The screen sharing works great with no lag so it allows easy sharing of video presentations. Easy to synchronize all my Gmail contacts and quickly communicate on a daily basis to keep the momentum of perfect communication.

What do you dislike most about this product?

It is a great app and has everything i need for a video conference tool.I do not dislike anything about the software.

What recommendations would you give to someone considering this product?

I recommend this software for organizations during this pandemic as it is easy to use ,cost effective and makes communication clear and flawless.

Pros

Unique Features
Efficient Service
Fair
Client's Interest First

Patrick W.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

Cost effective and reliable video conference tool

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Hangouts Meet is fully integrated with G Suite and offer easy way and robust features for business to conduct video meetings.Meetings are secure,recorded and users can share screens using multiple devices.

What is your favorite aspect of this product?

My favorite aspect of Meet is that we have access to G-Suite programs and in addition we are able to use the video conference services.It is a nice plus for businesses that already use or plan to use this platform. Businesses using G Suite save money because they don't have to spend on a separate video conferencing service.

What do you dislike most about this product?

It is limited to Google Chrome browser which can be inconvenient if you want to use another browser.

What recommendations would you give to someone considering this product?

I recommend Meet for organization that often virtually video meet online and remotely manage teams.It is a great solution for existing Google Suite users that want a reliable video meeting solution that is cost effective.

Pros

Enables Productivity
Unique Features
Security Protects
Helps Innovate

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

joan M.

Successful Communication Approach

Likeliness to Recommend

Pros

Wiliam K.

Great meeting app for communication

Likeliness to Recommend

Pros

Patrick W.

Cost effective and reliable video conference tool

Likeliness to Recommend

Pros

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support