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Google

Google Voice

Composite Score

8.8 /10

CX Score

9.1 /10

157 Reviews Write a Review

Claim Software

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

3% Neutral

94% Positive

Pros

Performance Enhancing
Saves Time
Reliable
Trustworthy

Feature Ratings

Average 82

Mobility

Communications

Secure Access

Call Management

Audio Transcription

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Analytics Reporting

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

Yamato O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Allows you to manage calls from the cloud

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

This is one of Google's tools to improve calling experiences, and since it is one of the solutions from such a well-known company, the functions will always satisfy users, it allows calls to be made directly from the cloud, so it is an advance in the digitization of communications worldwide, reducing communication barriers

What is your favorite aspect of this product?

What I like is that it is a system that is advancing with the requirements of professionals, it does not require SIM systems to work, so Google provides contact numbers for greater intractions, filters spam calls and also something that I like and help is that you can transcribe the calls being useful for the professional who requires it

What do you dislike most about this product?

I have no problems with this tool since in general even its packages are quite accessible for any professional

What recommendations would you give to someone considering this product?

Calls from the cloud that are usually of excellent quality for any professional

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jeff B.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

It is a good google product

What is your favorite aspect of this product?

Being a part of the google universe keeps it relevant in the market

What do you dislike most about this product?

It sometimes has to be reconnected

What recommendations would you give to someone considering this product?

It is a good solution to use to keep your communication centralized

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michael N.

Role: Human Resources
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Enables cheap voice calls for the organization

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

My contacts can still send me SMS even if I switch phones, which is a nice feature. All I need is a stable wifi connection, and I can use it on my desktop computer. Having the option to keep my US phone number while traveling abroad is quite convenient.

What is your favorite aspect of this product?

Since I haven't made the jump to a MacBook just yet, having Google Voice available on both my phone and computer has made texting a lot more convenient for me. Provides a fast and inexpensive way for businesses to permit phone calls.

What do you dislike most about this product?

When I travel outside the nation, I can't access it on my phone. Even when I'm not in range of a wifi network, it still manages to sync with my carrier and charge. I can't tell if it's a result of my phone's settings or the problem itself.

What recommendations would you give to someone considering this product?

It enables me to keep my professional and personal lives distinct on the same device, so I don't have to give out my personal number at work and I don't have to worry about receiving work-related calls on my personal phone.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Google Voice Ratings

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Yamato O.

Allows you to manage calls from the cloud

Likeliness to Recommend

Pros

Jeff B.

Easy to use

Likeliness to Recommend

Pros

Michael N.

Enables cheap voice calls for the organization

Likeliness to Recommend

Pros

Most Popular Google Voice Comparisons

Microsoft Teams

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Zoom Workplace

Avaya Cloud Office

RingEX

Zoho

Feature Ratings

Mobility

Communications

Secure Access

Call Management

Audio Transcription

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Analytics Reporting

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement