Google

Google Voice

Composite Score

8.8 /10

CX Score

9.1 /10

154 Reviews Write a Review

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What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

3% Neutral

94% Positive

Pros

Performance Enhancing
Reliable
Trustworthy
Saves Time

Feature Ratings

Average 82

Communications

Mobility

Call Management

Secure Access

Audio Transcription

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Analytics Reporting

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

Yadav M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

"calls directly from the web browser."

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

is a browser-based utility that allows you to make and receive calls without the need for any hardware or software.

What is your favorite aspect of this product?

Google Voice provides crystal-clear audio throughout calls and doesn't cut out, in contrast to rival calling apps. For both personal and commercial use, the price is reasonable.

What do you dislike most about this product?

Because it is not accessible for purchase in every country, its use is severely restricted in the majority of them.

What recommendations would you give to someone considering this product?

For improved and more efficient communication, I believe everyone should release this at once.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kalungi C.

Role: C-Level
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Makes calls right from the browser

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Is a browser-based tool which does not require any software or hardware to use the solution to make calls and receive calls

What is your favorite aspect of this product?

The Google Voice provides good audio for the call and does not break during the call like other calling Apps. The pricing is favorable for both business and personal use

What do you dislike most about this product?

It is not available on all countries for purchase and hence very limited for use from most countries

What recommendations would you give to someone considering this product?

I would recommend Google voice for business calls and automated calls

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Mohit Y.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Recognition at peak level with least hazy sounds

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Voice recognition is beyond excellent

What is your favorite aspect of this product?

My favourite aspect is voice recognition even in slower network it cathes the voice on realtime basis rather than collecting the voice and sounding like voice @ 2x

What do you dislike most about this product?

Nothing.

What recommendations would you give to someone considering this product?

I think everyone should this out at once for better and effective communication

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Google Voice Ratings

89 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Yadav M.

"calls directly from the web browser."

Likeliness to Recommend

Pros

Kalungi C.

Makes calls right from the browser

Likeliness to Recommend

Pros

Mohit Y.

Recognition at peak level with least hazy sounds

Likeliness to Recommend

Pros

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Feature Ratings

Communications

Mobility

Call Management

Secure Access

Audio Transcription

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Analytics Reporting

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement