
What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Reliable
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Call Management
Secure Access
Audio Transcription
Web & Desktop Conferencing
Presence IM
Speech Access and Personal Assistant
Analytics Reporting
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews

Zoey J.
- Role: Industry Specific Role
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2022
Make your voice heard everywhere, at any time
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It features a very user-friendly UI. It has a reliable call forwarding facility. One can send and receive a limitless number of texts and calls. Setting up a profile is a relatively simple job. You would have no trouble utilizing it when you have previously utilized any one of Google office platforms.
What is your favorite aspect of this product?
Google voice is primarily used to start Searching for crucial information for our research project. Almost all of the time, simply typing or texting didn't seem to work. In a result, using Google Voice in the workplace might help you save a substantial time on communications. That saved time can then be put to better use.
What do you dislike most about this product?
One shortcoming was that it doesn't provide toll-free lines, which could be a significant disadvantage for businesses with clientele located all around the world.
What recommendations would you give to someone considering this product?
Google Voice is just a stylish choice for small organizations, especially those that have previously utilized either of Google's office products. Self-employed people on a low budget might also benefit from it because they frequently require second contact details for company.
Pros
- Reliable
- Efficient Service
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.

Renate Stefania L.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Convey your voice anywhere, anytime
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It has an interface that is very easy to use. It offers a trustworthy call forwarding feature. One can make infinite calls and messages. It is a very basic task to set up an account. If you have ever used any of the google workspace platforms, you will find no difficulty in using it.
What is your favorite aspect of this product?
Ring groups can be created so that group members can take calls one by one on a single telephone number. An automated attendant can also be set up that can direct callers to their desired department or person. Conference calling is also possible with google voice.
What do you dislike most about this product?
One downside is that it does not offer any toll-free numbers and it can be a major drawback for companies with clients dispersed all over the globe.
What recommendations would you give to someone considering this product?
Google voice is a chic option for small-scale businesses, particularly those, who have already used any other workspace platforms offered by Google. People with a tight budget can also utilize it efficiently as they often need to have a separate phone number for businesses.
Pros
- Efficient Service
- Saves Time
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.

Alecsandra V.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Amazing FREE Virtual Meeting Service
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I utilize Google Voice using their VoIP service. It's fantastic! I can get really busy handling calls. Using this capability, I am very easy attending calls using tablet, laptop or any device. Letting me to converse with several clients, staff, or sponsors at the very same time but without any interruption.
What is your favorite aspect of this product?
The capacity to hold online meetings with colleagues is Google Voice's very beneficial feature. That's the ideal option, and it spares me a lot of money.
What do you dislike most about this product?
The limitation of having more than 1 phone number was my least preferred feature of the application. I normally lose connection and have to discontinue a call.
What recommendations would you give to someone considering this product?
The capacity to hold online meetings with colleagues is Google Voice's very beneficial feature. That's the ideal option, and it spares me a lot of money.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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