Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Voice
8.8 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
3% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Trustworthy
  • Saves Time

Feature Ratings

Average 82

Communications

85

Mobility

85

Call Management

83

Secure Access

83

Audio Transcription

83

Web & Desktop Conferencing

82

Presence IM

81

Speech Access and Personal Assistant

81

Analytics Reporting

80

Centralized Management Portal

80

Session Border Controller

79

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

83

Quality of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Breadth of Features

81

Vendor Support

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

78

Google Voice Reviews

Mariana E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

It is beneficial in our digital age.

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

I appreciate having the ability to receive calls and messages in a consolidated location that is accessible for everybody I grant internet accessibility to.

What is your favorite aspect of this product?

A most apparent choice is a low-budget business link for my many commercial enterprises. This saves me from having to purchase a whole phone system for many of my micro-businesses since they first start.

What do you dislike most about this product?

When someone messages me, my cellphone often may not ring or send a notification to my device. I often have no idea till I read my inbox.

What recommendations would you give to someone considering this product?

I'd propose establishing a Google Voice connection as quickly as may be anticipated for organization. It's absolutely free to start, so you'll just need to sign in on rare occasions to ensure the number assigned to you. When you first begin, you have such a limited set of numbers to choose from. When you postpone, you'll have much less alternatives to choose from.

Pros

  • Helps Innovate
  • Caring
  • Saves Time
  • Respectful

Rajesh s.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Top class product, promising,highly recommended

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

The name google in itself is most prominent and highly rated company which i think has no need to differentiate with others. Google voice has given all expected returns, its easy to setup with all google suite tools and its free versions are doing well for beginners.

What is your favorite aspect of this product?

Ability to have call forwarding, very convenient to access phone calls from variety of devices, free versions,easy setup with all google suite tools etc are few of my favourite aspect i experienced in recent times.

What do you dislike most about this product?

Its been a pleasing experience till now, i havent faced any serious issues but there are some technical issues which needs improvement that is notifications and ringing dosen't work when someone messages me which has to be taken care of.

What recommendations would you give to someone considering this product?

Google voice is magnificently doing well for me and allowing a good environment for its user. Talking about recommendation to others, their shouldn't be any doubt in choosing this product.Hope it will fulfill your requirements.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Hsiao-Han P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Google Voice is a great addition to our company

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

If your company is a Google product user like ours, this is the premier VoIP choice for making fast phone calls, text messages on any device over the internet. My company actually switched to Google Voice from another VoIP and the best part was its ports tool that will save the day of switching from the old one to the new Google one. We usually use different devices to make phone calls and it can easily be affiliated with Voice web app, mobile phone app, or even a deskphone.

What is your favorite aspect of this product?

If you need affiliation with desk phones for voice calls, there is a great benefit of Google voice because it is in league with Polycom and headsets. We were so relieved because it also came with an auto-attendant feature. It also comes handy for recording automated messages and forwarding it to certain persons in certain departments.

What do you dislike most about this product?

It is always great to have a taste of a product before purchasing it for mass usage. However, Google Voice doesn’t come with one. You can grab your hands on it if you have paid for one as a paid add-on in your Google workspace. Google Voice is surely simple but lacks advanced features and no deskphone support other than polycom which is quite disappointing.

What recommendations would you give to someone considering this product?

If simple is what you need, Google Voice is your course of action. If you are looking for a simple yet fully-equipped advanced feature, I’m sorry to say but this might not be the one for you. Google Voice is good for companies with many employees because it is simple to use and your employees will learn it in no time.

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Altruistic

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