Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Voice
8.8 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
3% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Reliable
  • Trustworthy

Feature Ratings

Average 82

Mobility

85

Communications

85

Secure Access

83

Call Management

83

Audio Transcription

83

Web & Desktop Conferencing

81

Presence IM

81

Speech Access and Personal Assistant

81

Analytics Reporting

80

Centralized Management Portal

80

Session Border Controller

79

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

83

Quality of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Breadth of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

78

Google Voice Reviews

Steven S.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent Business Phone Line

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

You can set up multiple "greetings" for if you are open, after hours, out of town, or anything, and select which one you want to be active. I also really like the ability to receive an emailed transcript of the voicemail. I can listen to it or read it.

What is your favorite aspect of this product?

I use this as my business line since I work from home and only have a cell phone. But now I am able to have an office line to receive phone calls and texts at no extra cost. The transcript feature is really nice, so if anyone leaves a voice message, I also receive an email with a written transcript. It doesn't always make sense but it is nice to see the email first if I can't get to listening to the message for a while.

What do you dislike most about this product?

For what I need it for and how I use it as a business phone, I have not run into any problems or things I don't like.

What recommendations would you give to someone considering this product?

Test it out for yourself. I would try Google Voice before paying for a service that will do the same thing but will take your money for it.

Pros

  • Reliable
  • Trustworthy
  • Security Protects
  • Helps Innovate

Jacob W.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great free product

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Its just a really solid and useful free product

What is your favorite aspect of this product?

Being able to make a new phone number for business colleagues in 3 minutes and make calls/texts with zero fees is a real gamechanger

What do you dislike most about this product?

I wish i could have 2FA on the login, but seems that only works if you also want 2FA for your google account (which i dont want) On company level I am not a fan of Google

What recommendations would you give to someone considering this product?

Skype is better, but to have free number easy to use is worth checking out Google Voice for!

Elaina C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Google Voice-Top Notch VoIP Solution

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

BlueJeans Meetings Company is the perfect voice mail transcription and best user-friendly interface. It is the most consistent call forwarding service. Thus, you can enjoy unlimited calls and texting features. Furthermore, it is quite simple to use and the account can also be registered with a few steps.

What is your favorite aspect of this product?

Google Voice is the best VoIP platform that provides a user-friendly interface. It enhances the quality of calls and makes the user able to enjoy customization services. Additionally, they provide unlimited features, perfect monthly plans, and reliable communication services. Hence, it is one of the best solutions for multiple enterprises.

What do you dislike most about this product?

With the multiple positive features, there are a few drawbacks that you'll experience like the BlueJeans Meetings don't provide any free services. So, like some other companies, it doesn't provide any free trial for plans and chatting services. Additionally, the higher reporting service is also available with the premium plan only.

What recommendations would you give to someone considering this product?

BlueJeans Meetings promotes voice-over-internet-protocol and cost-effective calling services. Thus, it is highly recommended for use, due to the multiple service plan, high-quality performance, and irresistible affordable rates. So, bring on their premium plan to enjoy the multiple paybacks.

Pros

  • Continually Improving Product
  • Respectful
  • Client Friendly Policies
  • Fair

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