
What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Saves Time
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Secure Access
Call Management
Audio Transcription
Web & Desktop Conferencing
Presence IM
Speech Access and Personal Assistant
Analytics Reporting
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Vendor Support
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Rajesh s.
- Role: Consultant
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Mar 2022
Top class product, promising,highly recommended
Likeliness to Recommend
What differentiates Google Voice from other similar products?
The name google in itself is most prominent and highly rated company which i think has no need to differentiate with others. Google voice has given all expected returns, its easy to setup with all google suite tools and its free versions are doing well for beginners.
What is your favorite aspect of this product?
Ability to have call forwarding, very convenient to access phone calls from variety of devices, free versions,easy setup with all google suite tools etc are few of my favourite aspect i experienced in recent times.
What do you dislike most about this product?
Its been a pleasing experience till now, i havent faced any serious issues but there are some technical issues which needs improvement that is notifications and ringing dosen't work when someone messages me which has to be taken care of.
What recommendations would you give to someone considering this product?
Google voice is magnificently doing well for me and allowing a good environment for its user. Talking about recommendation to others, their shouldn't be any doubt in choosing this product.Hope it will fulfill your requirements.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.

Hsiao-Han P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Google Voice is a great addition to our company
Likeliness to Recommend
What differentiates Google Voice from other similar products?
If your company is a Google product user like ours, this is the premier VoIP choice for making fast phone calls, text messages on any device over the internet. My company actually switched to Google Voice from another VoIP and the best part was its ports tool that will save the day of switching from the old one to the new Google one. We usually use different devices to make phone calls and it can easily be affiliated with Voice web app, mobile phone app, or even a deskphone.
What is your favorite aspect of this product?
If you need affiliation with desk phones for voice calls, there is a great benefit of Google voice because it is in league with Polycom and headsets. We were so relieved because it also came with an auto-attendant feature. It also comes handy for recording automated messages and forwarding it to certain persons in certain departments.
What do you dislike most about this product?
It is always great to have a taste of a product before purchasing it for mass usage. However, Google Voice doesn’t come with one. You can grab your hands on it if you have paid for one as a paid add-on in your Google workspace. Google Voice is surely simple but lacks advanced features and no deskphone support other than polycom which is quite disappointing.
What recommendations would you give to someone considering this product?
If simple is what you need, Google Voice is your course of action. If you are looking for a simple yet fully-equipped advanced feature, I’m sorry to say but this might not be the one for you. Google Voice is good for companies with many employees because it is simple to use and your employees will learn it in no time.
Pros
- Efficient Service
- Effective Service
- Respectful
- Altruistic
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Luca B.
- Role: Operations
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2022
It is helpful in our digital age
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I appreciate having the ability to receive calls and messages in a centralized location that is accessible to everybody I allow internet access to.
What is your favorite aspect of this product?
The most apparent choice is a reduced business connectivity for my various corporate entities. This saves me from having to purchase a whole phone connection for many of my micro-businesses when they first start.
What do you dislike most about this product?
When someone messages me, the cellphone often does not ring or send a notification to my cellphone. I often have no idea till I check my email.
What recommendations would you give to someone considering this product?
: I'd advise your company to build Google Voice connections as soon as possible. It's absolutely free to start, but you'll just need to sign in on rare occasions to keep the number assigned to you. When you first begin, you may have a limited set of numbers choose from. If you postpone, you will have much less alternatives to choose from.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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