GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Audio Controls

86

Facilitator Functions

85

Screen Share

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

85

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 84

Quality of Features

86

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Vendor Support

83

Usability and Intuitiveness

83

GoTo Meeting Reviews

Natalie M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Solid, fast and safe platform

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

This software provides many functionalities so that you can introduce yourself easily, it allows me to get involved in meetings with my work group to address topics such as preparation, we also use it to record the conferences that we will refer to later, the connection is The offers for video conferences they are really stable, as well as high quality video and audio, it is a very secure system to reveal private information, it also has a modern look and seems to be used by quite a few people, it is a wonderful platform for online video conferencing.

What is your favorite aspect of this product?

It is the best tool to talk to people in extremely remote locations through video calls, I love this platform because it is so easy to create powerful communication processes, the reliability and quality of audio and video calls impressed us, it is one of the best tools for video conferencing and file sharing, the software has a general user interface platform that allows for custom meeting URLs, I also like the ability to send messages, share files and schedule meetings.

What do you dislike most about this product?

I have nothing negative to say about this tool, it has given me an excellent service from the first moment until now, it has not presented me with errors in connectivity, or in quality in terms of video and audio, I have no complaints.

What recommendations would you give to someone considering this product?

It is a solution that allows you to manage and access meetings in seconds, with a visually attractive platform that provides forms of immediate collaboration for all types of businesses and all types of requirements, highly recommended.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Wesley A.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Got left behind in the remote working boom

Likeliness to Recommend

3 /10

What differentiates GoTo Meeting from other similar products?

It used to work very well and the meetings were generally really high quality.

What is your favorite aspect of this product?

The quality of calls used to be really high.

What do you dislike most about this product?

The product is really clunky and old now - it does not work across multiple operating systems with ease (i.e. Linux) and it was very expensive for what it was.

What recommendations would you give to someone considering this product?

Consider why Zoom is doing so well and why GoToMeeting isn't mentioned that much any more. That should tell you all you need to know.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Cons

  • Commodity Features
  • Less Friendly Negotiation
  • Less Efficient Service

Jose R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Connected coworkers for efficient results!

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

Internally it has helped us to foster communication and remote collaboration in an effective way, everything is easy to locate within this tool, so it does not generate complications for users to start meetings or join them. It is a benefit for my work team to be able to count on GoToMeeting.

What is your favorite aspect of this product?

GoToMeeting has a fairly simple interface and powerful features to provide stable communication, information and document sharing with others through virtual meetings. I use it all the time to conduct and participate in business meetings with my colleagues and it has not given me any problems. It is very easy to use and has tools that promote collaboration and remote support.

What do you dislike most about this product?

It lacks features to customize the user interface, it makes it less dynamic than other video conferencing communication tools.

What recommendations would you give to someone considering this product?

Excellent tool to start and participate in virtual meetings, the best of all is that the guests do not need to register to participate in the meetings. It is very cost effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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