GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
4% Neutral
94% Positive

Pros

  • Acts with Integrity
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Screen Share

86

Audio Controls

85

Facilitator Functions

85

Audio Conferencing Call in Bridge

85

Keyboard Mouse Control

85

File Transfer

85

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Quality of Features

86

Business Value Created

86

Ease of Data Integration

85

Ease of Customization

84

Breadth of Features

84

Availability and Quality of Training

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Usability and Intuitiveness

83

GoTo Meeting Reviews

Mukesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Seamless Video Conferencing Experience!

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

GoTo Meeting distinguishes itself with its intuitive user interface and consistently high-quality audio and video performance. The platform integrates seamlessly with popular calendar systems, enhancing scheduling ease. Additionally, its robust security measures and diverse set of features cater to both small businesses and large enterprises alike.

What is your favorite aspect of this product?

One of GoTo Meeting's standout features is its unparalleled audio and video clarity, ensuring smooth and efficient communication. Its user-friendly interface, combined with integrative tools like screen sharing and recording capabilities, make it a favorite among many businesses.

What do you dislike most about this product?

While GoTo Meeting offers a stable conferencing platform, I have observed occasional software updates that change familiar functionalities. Additionally, compared to some competitors, its pricing can be on the higher side, and occasional technical glitches can interrupt meetings.

What recommendations would you give to someone considering this product?

I recommend prioritizing the testing of the platform's compatibility with your current tech infrastructure. Explore its integrations to ensure it complements your workflow. While the platform is generally user-friendly, initial training sessions can help your team maximize its array of features.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Yasemin D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Needs Improvements but Sufficient

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

I like this tool and it's fast and reliable operational model.

What is your favorite aspect of this product?

I have never had major malfunctions while using this tool that's why I keep using it.

What do you dislike most about this product?

I do not like the fact that some integration models are not compatible.

What recommendations would you give to someone considering this product?

I'd definitely recommend to use this tool in conjuction with the others because there is no one size fits all solution for each company we work for.

Pros

  • Altruistic
  • Enables Productivity
  • Trustworthy
  • Unique Features

Prabhu V.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Good quality for a decent price

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

GoTo Meeting stands out as a premier virtual meeting solution due to its exceptional combination of user-friendly interface, reliable performance, and comprehensive feature set. Unlike many alternatives, GoTo Meeting ensures a seamless experience with its intuitive controls, making it easy for participants to join and engage in meetings without unnecessary complications. The platform's robust screen sharing, breakout rooms, and recording capabilities provide a versatile environment for collaborative discussions.

What is your favorite aspect of this product?

From my perspective, GoTo Meeting stands out due to its user-friendly interface, ensuring easy navigation. Its remarkable audio and video quality, even in challenging internet conditions, significantly enhance my daily meetings. Collaborating remotely or managing routine tasks is a breeze. The scheduling feature simplifies meeting initiation. Sharing options like file and screen sharing streamline interactions. The built-in whiteboard enhances collaboration, while seamless speaker introductions and Q&A spaces create a professional presentation environment. This tool has truly revolutionized my remote work and interactions.

What do you dislike most about this product?

From my viewpoint, GoToMeeting's free plan restrictions, like limited participants and features, hinder seamless collaboration and webinars. Additionally, integration issues and screen-sharing lags on tablets can be frustrating. Configuration drawbacks, like lacking single sign-on and Outlook integration, add unnecessary steps. Stable internet is crucial due to session crashes with even minor interruptions. Outdated hardware might not leverage the platform fully. Premium features come with added costs, potentially straining budgets. Limited chat capabilities compared to dedicated tools and the absence of a free plan are also downsides.

What recommendations would you give to someone considering this product?

From my perspective, here are some recommendations for those considering GoToMeeting: Prioritize a strong and stable internet connection for seamless communication. Assess your hardware compatibility to fully leverage the platform's benefits. Scrutinize plan features and costs to ensure they align with your needs and budget. Evaluate alternatives if robust chat capabilities are essential. If a free plan is preferred, explore other options as GoToMeeting doesn't offer one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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