GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Audio Controls

86

Facilitator Functions

85

Screen Share

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

85

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 84

Quality of Features

86

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Vendor Support

83

Usability and Intuitiveness

83

GoTo Meeting Reviews

Britta M.

  • Role: Information Technology
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Simple Solution but lacking one major component

Likeliness to Recommend

7 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting is a simple to use online meeting solution. Just like others on the market, it's quick and easy to setup and use and provides the features necessary for online meetings,.

What is your favorite aspect of this product?

GoToMeeting does offer the opportunity to schedule meetings ahead of time, recurring or single event, or meet instantly. You can also record meetings within the software - audio and visual - which is very handy.

What do you dislike most about this product?

This is the main issue with GoToMeeting - you have to download the GoToMeeting software to your device to join a meeting. Many people in government agencies (which is my market sector) have IT departments that don't allow for downloads without an admin password, which is not readily available. This makes GoToMeeting impractical for my departments to use. There needs to be an option for joining online without a software download.

What recommendations would you give to someone considering this product?

GoToMeeting is a great product for light use, but not if you have users that can't download software.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Security Protects

Patti B.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

The Right Choice of Communication

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

Information security whenever we're sharing our sensitive information.

What is your favorite aspect of this product?

Easy and simplified dashboard and accessible anywhere.

What do you dislike most about this product?

The tool have no fawn but we welcome more improvements as they usually do.

What recommendations would you give to someone considering this product?

It is perfect and secure VIOP.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Max R.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Uniting by Most Effective Communication Tool

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

Scheduled events are never failed or delayed due to setups issues.

What is your favorite aspect of this product?

Meeting rooms are easily access through URL.

What do you dislike most about this product?

Dynamic product which never knows failure.

What recommendations would you give to someone considering this product?

All virtual events are always possible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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