GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Audio Controls

86

Facilitator Functions

85

Screen Share

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

85

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 84

Quality of Features

86

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Vendor Support

83

Usability and Intuitiveness

83

GoTo Meeting Reviews

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2023

A good video conferencing software to collaborate.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Thomas M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

John W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Conference call participant using GoToMeeting

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

Throughout the globe, I have developers, clients, account managers, and more. With this method, I can have meetings and give presentations from any location with an Internet connection. Audio can come via the Internet or a phone conversation, I can broadcast what's on my screen or use my camera, and the whole thing can be recorded so I don't forget anything.

What is your favorite aspect of this product?

The ability to host teleconferences and share my screen is a great feature. That's literally all I need it for. I rely heavily on GoToMeeting because of the number of demonstrations and walkthroughs I perform with clients and customers. My customer may also share their screen with me to show me where they are running into problems. My ability to demonstrate rather than explain is greatly aided by this. The fact that my PIN hasn't changed in years is also a plus. That was quite lengthy, but I managed to remember everything within a week. expedited the beginning of meetings.

What do you dislike most about this product?

Depending on your method of joining the meeting, you may need to adjust the audio settings. A loud, continuous each will be heard by you and everyone else in the meeting if you join by phone but fail to change the setting on your GoToMeeting dashboard to phone audio. As GoToMeeting can not automatically detect whether you are attending through phone or computer audio, you should make it a practice to switch between the two before each call to prevent an annoying echo.

What recommendations would you give to someone considering this product?

Automatic transcribing is helpful because it allows you to quickly understand a speaker who may speak quickly or have a different accent than you do. Also, the price of this program is relatively low, making it accessible to a wide audience, and its straightforward design has won the hearts of many users. Using GoToMeeting software is the best course of action for staying safe in this age of corona epidemic. If you need to juggle many responsibilities at once, GoToMeeting's recording feature comes in handy. The conversation may always be revisited and relived.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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