Graphext Customer Reviews 2025 | SoftwareReviews

Graphext

Composite Score

8.1 /10

CX Score

8.3 /10

26 Reviews Write a Review

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What is Graphext?

Graphext is an advanced analytics solution to help businesses make better decisions based on data. Graphext is a no-code data science tool for the modern data stack. Graphext takes you beyond the limitations of dashboards, offers an ease-of-use that notebooks can't match, and enables you to create explainable predictive models in a flash.

Company Details

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Awards & Recognition

Graphext won the following awards in the Customer Intelligence category

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10 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Graphext Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Graphext.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Graphext?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Data Visualization

Cross Channel Attribution Analysis

API Framework

Predictive Analytics

Metadata Management

Customer Journey Modelling

Audience Segmentation

Anomaly Detection

Real Time Workflow Automation

Audience Demographics

Conversion Analysis

Vendor Capability Ratings

Average 87

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Ease of Customization

Graphext Reviews

Nidia M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Regional Insights for E-commerce Excellence

Likeliness to Recommend

8 /10

What differentiates Graphext from other similar products?

Graphext's Customer Intelligence Platform uses advanced analysis to find hidden patterns in customer data. Its visualizations help non-technical users explore and segment customer behavior. It's valuable to be able to analyze customer data from different sources. Graphext's platform shows customers' preferences, behaviors, and problems, so e-commerce strategies can be targeted to specific regions.

What is your favorite aspect of this product?

Graphext's Customer Intelligence Platform helps us market globally by developing targeted e-commerce strategies for different regions. By analyzing customer behavior, we can tailor our online experiences to meet local needs.

What do you dislike most about this product?

Graphext may require extra data engineering and integration to ensure data from different sources flows smoothly. The platform's analytics may need training for non-technical marketing teams.

What recommendations would you give to someone considering this product?

When we expanded our e-commerce in Latin America, we used Graphext to analyze customer behavior and preferences in different countries and regions. We found that Brazilians buy more online during the holidays, while Mexicans want free shipping and loyalty programs. We used these insights to create targeted campaigns and promotions that local customers liked. This increased conversions and revenue. The platform also helped us identify areas for improvement, like optimizing our checkout process for mobile devices.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mayne R.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Suitable Customer Intelligence App

Likeliness to Recommend

8 /10

What differentiates Graphext from other similar products?

Graphext delivers accurate audience segmentation.

What is your favorite aspect of this product?

Graphext is refined in data visualization

What do you dislike most about this product?

Graphext has nothing complain in regards to the tool.

What recommendations would you give to someone considering this product?

Graphext is special in making the right customer analysis

Pros

Helps Innovate
Reliable
Enables Productivity
Saves Time

Samorina G.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Improved Customer Intelligence With Graphext

Likeliness to Recommend

9 /10

What differentiates Graphext from other similar products?

I think what makes Graphext different is the fact that it is easy to build data science projects without have to code

What is your favorite aspect of this product?

I like the collaborative aspects of Graphext The software is low code and most people can use it It makes building data science projects easy

What do you dislike most about this product?

Well some people have it hard to use and understand Graphext

What recommendations would you give to someone considering this product?

For effective data science building projects, I recommend Graphext. It is affordable and seamless to use,

Pros

Continually Improving Product
Performance Enhancing
Effective Service
Caring

Graphext

What is Graphext?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Graphext Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Graphext?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Graphext Reviews

Nidia M.

Regional Insights for E-commerce Excellence

Likeliness to Recommend

Pros

Mayne R.

Suitable Customer Intelligence App

Likeliness to Recommend

Pros

Samorina G.

Improved Customer Intelligence With Graphext

Likeliness to Recommend

Pros

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Feature Ratings

Data Visualization

Cross Channel Attribution Analysis

API Framework

Predictive Analytics

Metadata Management

Customer Journey Modelling

Audience Segmentation

Anomaly Detection

Real Time Workflow Automation

Audience Demographics

Conversion Analysis

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Ease of Customization