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Groove

Composite Score
7.8 /10
CX Score
8.2 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative
8% Neutral
89% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 84

Pipeline Management

87

E-Mail Integration

86

CRM Integration

86

E-Mail Campaign Management

84

Sales Analytics

84

Call Management

84

Dialer Integration

82

Workflow Automation

81

Omnichannel Campaign Management

80

Internal Sales Collaboration

78

Conversation Coaching

78

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Ease of IT Administration

85

Ease of Customization

84

Business Value Created

83

Product Strategy and Rate of Improvement

83

Quality of Features

82

Usability and Intuitiveness

82

Breadth of Features

82

Vendor Support

80

Availability and Quality of Training

80

Ease of Data Integration

78

Groove Reviews

Nakita W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Groove Simplifies and Accelerates Daily Tasks

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

For mass emailing and event planning, I rely on Groove. Emailing numerous consumers at once is a breeze when you set up a flow to do so. To save time when sending out follow-up emails, you can also save commonly used templates.

What is your favorite aspect of this product?

We use Groove for archiving and sharing customer-friendly email templates around the company, as well as for sending out bulk emails. Using Groove has increased my efficiency, allowing me to devote more time to serving our clients.

What do you dislike most about this product?

Occasionally, error messages can fill up the entire top half of the screen with useless or confusing data.

What recommendations would you give to someone considering this product?

It saves time by allowing us to quickly find the email we're looking for and read it without leaving our operations interface. Because we send a lot of emails, we also enjoy using templates.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Friendly Negotiation

Carolyn F W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Groove accelerates sales progress and activity

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

Groove wins for its lightning-fast setup and installation procedure. Address the needs of current and potential clients while quickly moving forward on high priority projects. The turning point is the email integration, which helps in better email management.

What is your favorite aspect of this product?

Powerful and easy-to-use sales tools. Users no longer have to transition between Groove and Salesforce; instead, they can take advantage of Salesforce's many built-in features without leaving the platform. With Groove and Salesforce integrated, it's easier to manage data about sales activities. Features that automate data capture and loading into Salesforce have eliminated nearly half of the labor. Simple installation because the instructions are clear and concise.

What do you dislike most about this product?

To make the report more useful and provide more detailed information, additional editing options are needed. Everything else works fine except the reporting features.

What recommendations would you give to someone considering this product?

So you can keep track of all your leads in one place and follow up with them in an optimized way. With Groove, the company can manage a large number of leads and prospects. After the conditional event fires, the automation will take care of sending follow-up emails and ensuring that all data is structured appropriately.

Pros

  • Reliable
  • Unique Features
  • Transparent
  • Security Protects

Bruno S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Save time with Groove.

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove's excellent automation sets it apart from any other app. Reaching a large audience saves a lot of time and emails can be sent automatically without typing. The flows feature is wonderful as it allows sales people to create predefined cadences and emails. Overall, it helps our sales reps to be more organized and better manage their time. In addition, it offers detailed statistical information on the performance of our sales extension programs.

What is your favorite aspect of this product?

Automatic registration of emails in Salesforce. Flows function. Email templates. Automation of multichannel campaigns. Tracking function. Scheduling appointments and reports.

What do you dislike most about this product?

Their flows are not collaborative. Analyzes can become very complicated if changes are made to the flow.

What recommendations would you give to someone considering this product?

Groove is the best option if you are looking for a sales engagement platform integrated with Salesforce. With Groove, you can schedule email delivery times that are most convenient for your recipient. No more sending emails to recipients who are in different time zones at the wrong time. You can see who opens, clicks and replies to your emails and automates your workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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