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Gusto Logo
Gusto

Gusto

Composite Score
7.7 /10
CX Score
8.0 /10
Gusto
7.7 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Benefits Administration category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

5% Negative
0% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 82

Payroll Integration

85

Benefits Administration

84

User and Enrollment Management

82

Regulatory Compliance

82

Self Service Portal

82

Contributions and Payment Tracking

81

Claims Management

80

Archiving and Reporting

79

Provider Management

78

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

85

Quality of Features

83

Ease of Data Integration

82

Business Value Created

82

Ease of Implementation

82

Breadth of Features

81

Ease of IT Administration

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Availability and Quality of Training

76

Gusto Reviews

Carari M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Best Tool For Benefits Administration

Likeliness to Recommend

8 /10

What differentiates Gusto from other similar products?

Gusto makes employee enrolment easy and management of the workforce is easy too.

What is your favorite aspect of this product?

I like the ease of managing benefits The software is easy to use and understand

What do you dislike most about this product?

No major issues with Gusto as it has worked well

What recommendations would you give to someone considering this product?

For benefits administrations, I recommend Gusto as it is the very best.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Accounting platform for companies

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

It is a good low-cost software for payroll. They focus their efforts on medium to large companies. We have saved money by switching to Gusto, it offers reasonable service fees. Not having to write checks and the additional accounting that would be involved with uncashed and lost checks, They have very capable customer service, they helped us get things done faster. very happy with the service they offer you.

What is your favorite aspect of this product?

The software helped us with the speed of completing jobs and with the employee roster, to hire new staff on time. It gives us a great advantage in not having a lot of accounting knowledge and also helps us with fiscal requirements, both monthly and quarterly as well as when we need access from our cell phone. Gusto sends reminder emails when it is time to run payroll or a new hire has not completed their onboarding.

What do you dislike most about this product?

After a year of use, it became slow. Sometimes you have to refresh it and wait about 15-20 minutes. Would be excellent lower prices for the time clock feature. Getting customers to use the integrated time clock can be a challenge, and creates unnecessary hassle. It should be included in the base rate and the reporting part is the weakest part of the platform and needs a lot of work.

What recommendations would you give to someone considering this product?

We recommend Gusto many times over time. Gusto may not be scalable enough for larger organizations at some point, but we haven't experimented with it because if you need any payroll services, Gusto is easy to use and takes care of all the difficult things that a small business owner doesn't have time to do and having to have an accountant at an additional expense.

Pros

  • Continually Improving Product
  • Reliable
  • Caring
  • Respectful

Jen M.

  • Role: C-Level
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easiest option for payroll newbies!!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

I cant say exactly because I have never used a payroll service before. However, in doing research for a payroll provider, Gusto clearly came out on top in terms of features and costs. The ease of use has been exceptional in our business!

What is your favorite aspect of this product?

Ease of use. I had never touched a payroll platform prior to Gusto and let me tell you, I was intimidated. These are peoples paychecks we're talking about! State and federal taxes! And a whole lot more. Gusto made it completely easy to set up from start to finish. They even take care of filing new hire reports, and submitting quarterly tax documents. The user interface is incredibly intuitive and simple to use. I would recommend Gusto for any employer looking to set up payroll!

What do you dislike most about this product?

Can't say there is anything I dislike so far. We have used it since the beginning of 2022 and each time, payroll has gone off without so much as a hiccup.

What recommendations would you give to someone considering this product?

Gusto integrates with so many other platforms and services, it really does deserve a second look. While it may not be as known in payroll as highly as ADP or other giants, it really has made a name for itself and is user-friendly. Both for the employee and the employer. Everything is self-explanatory and there are walkthroughs for everything. Again, I have to reiterate that I have NEVER used a payroll service before this year. I was intimidated and nervous I was going to mess up. Not once have I had to reach out to Customer Support for help. It really is just that easy.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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