Gusto Customer Reviews 2025 | Payroll

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Gusto

Composite Score

7.6 /10

CX Score

7.7 /10

20 Reviews Write a Review

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What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative

0% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 82

Direct Deposit

Time and Attendance

Self Service Portal

Accounting Systems Interface

Compensation Management

Benefits Calculation

HR Systems Interface

Taxation Deduction

Vacation and Leave Tracking

Tax Form Preparation

Retirement Plan Tracking

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Human Capital Management - Midmarket

Score 8.4

View Gusto in this category (opens in a new tab)

Benefits Administration

Score 7.7

View Gusto in this category (opens in a new tab)

Gusto Reviews

Ododoola O.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

"Gusto Simplifies Payroll and HR

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Gusto stands out from other payroll and HR platforms due to its intuitive design, all-in-one functionality, and strong focus on small business support. Key differentiators include: User-Friendly Interface Clean, modern UI makes it easy for non-HR professionals to run payroll, onboard employees, and manage benefits without confusion. All-in-One Platform for Small Businesses Combines payroll, benefits, onboarding, HR tools, compliance, and basic time tracking in a single system—reducing the need for multiple vendors.

What is your favorite aspect of this product?

My favorite aspect of Gusto is how effortless it makes payroll and tax compliance for small businesses. The automation of payroll runs, tax filings, and year-end forms (like W-2s and 1099s) removes a huge administrative burden—especially for companies without a dedicated HR or finance team. It's truly “set it and forget it” in the best way.

What do you dislike most about this product?

The biggest downside of Gusto is its limited customization for more complex payroll structures. For example, businesses with multiple pay schedules, more complex benefit structures, or unique tax situations may find that Gusto doesn't offer as much flexibility as other platforms. Additionally, its reporting features, while solid, could be more robust for businesses that need more detailed, customized insights.

What recommendations would you give to someone considering this product?

Perfect for Small to Mid-Sized Businesses Gusto is best suited for small businesses or startups looking for an easy-to-use payroll and HR platform. If you have a growing team or need more complex payroll features, ensure it aligns with your long-term needs. Leverage Its Automated Features Take full advantage of Gusto’s automation for payroll, tax filings, and benefits management. It saves time and helps avoid costly mistakes. Evaluate Reporting Needs Early If your business requires detailed, customizable reports, consider whether Gusto’s reporting features meet your expectations, or if another platform might be a better fit.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Adar A.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Provides Data Clarity

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is incredibly simple, ensuring all members have quick access to information. It provides clarity and transparency, and reduces objections.

What is your favorite aspect of this product?

Gusto makes the process of calculating work hours clear, allowing everyone to easily submit comments and inquiries. Its notifications are great and improve response time. I loved the efficiency of the dashboards, which clearly outline all the details.

What do you dislike most about this product?

There are no downsides at all. Gusto automates data collection completely, and the forms are great and easy for everyone to fill out.

What recommendations would you give to someone considering this product?

Gusto ensures accurate, error-free calculations and ensures adherence to due dates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

David P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Payments came on time

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

They make it very easy to access documents

What is your favorite aspect of this product?

They pay you super fast

What do you dislike most about this product?

We didnt use all the benefits and not sure if it was clearly articulated

What recommendations would you give to someone considering this product?

Get the best price possible

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Gusto

What is Gusto?

Company Details

Book a Free Demo Today!

Gusto Ratings

86 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Gusto?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

HR Systems Interface Ability to interface with the organization’s HR system.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Midmarket

Benefits Administration

Gusto Reviews

Ododoola O.

"Gusto Simplifies Payroll and HR

Likeliness to Recommend

Pros

Adar A.

Provides Data Clarity

Likeliness to Recommend

Pros

David P.

Payments came on time

Likeliness to Recommend

Pros

Feature Ratings

Direct Deposit

Time and Attendance

Self Service Portal

Accounting Systems Interface

Compensation Management

Benefits Calculation

HR Systems Interface

Taxation Deduction

Vacation and Leave Tracking

Tax Form Preparation

Retirement Plan Tracking

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization