Gusto Customer Reviews 2025 | Payroll

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Gusto

Composite Score

7.6 /10

CX Score

7.7 /10

20 Reviews Write a Review

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What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative

0% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 82

Direct Deposit

Time and Attendance

Self Service Portal

Accounting Systems Interface

Compensation Management

Benefits Calculation

HR Systems Interface

Taxation Deduction

Vacation and Leave Tracking

Tax Form Preparation

Retirement Plan Tracking

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Human Capital Management - Midmarket

Score 8.4

View Gusto in this category (opens in a new tab)

Benefits Administration

Score 7.7

View Gusto in this category (opens in a new tab)

Gusto Reviews

Corie K.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use. Good customer service. Modern UX.

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Ease of use

What is your favorite aspect of this product?

The UX is improved from what we were using previously. It is more modern and forward thinking.

What do you dislike most about this product?

Submitting expenses is a challenge. There is not an app for expenses and requires desktop use. It would be great to upload photos to an app right away to avoid losing track of them. Lack of international employee HR integration is also a challenge for us at times.

What recommendations would you give to someone considering this product?

If you do not do a lot of expense reporting from your mobile or rely on international employees HR integration this is a great option. We do have the need for both but not to the extent that prevents us from choosing Gusto.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Allan Francisco J.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Good product, but lousy communication

Likeliness to Recommend

6 /10

What differentiates Gusto from other similar products?

I am sure there are far better offerings.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Their response whenever there are issues raised to them as to delay in salary. They always blame the client, instead of owning up the mistakes which clearly are theirs

What recommendations would you give to someone considering this product?

Be ready to be frustrated with their problem solving capabilities

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Fair
Less Effective Service
Wastes Time

Douglas S.

Role: Vendor Management
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2023

Top payroll features in the market today.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

I'd say it's the ease of every usage.

What is your favorite aspect of this product?

I love how reliable it is when it comes to transfers.

What do you dislike most about this product?

No particular dislikes.

What recommendations would you give to someone considering this product?

Definitely worth the investment.

Pros

Reliable
Performance Enhancing
Unique Features
Effective Service

Gusto

What is Gusto?

Company Details

Book a Free Demo Today!

Gusto Ratings

86 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Gusto?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

HR Systems Interface Ability to interface with the organization’s HR system.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Midmarket

Benefits Administration

Gusto Reviews

Corie K.

Easy to use. Good customer service. Modern UX.

Likeliness to Recommend

Pros

Allan Francisco J.

Good product, but lousy communication

Likeliness to Recommend

Pros

Cons

Douglas S.

Top payroll features in the market today.

Likeliness to Recommend

Pros

Feature Ratings

Direct Deposit

Time and Attendance

Self Service Portal

Accounting Systems Interface

Compensation Management

Benefits Calculation

HR Systems Interface

Taxation Deduction

Vacation and Leave Tracking

Tax Form Preparation

Retirement Plan Tracking

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization