
In Partnership With SelectHub

What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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In Partnership With SelectHub
Gusto Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gusto.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
90 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Direct Deposit
Time and Attendance
Self Service Portal
Accounting Systems Interface
Compensation Management
Benefits Calculation
HR Systems Interface
Taxation Deduction
Vacation and Leave Tracking
Tax Form Preparation
Retirement Plan Tracking
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Gusto Reviews
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2023
Easy to use
Likeliness to Recommend
Pros
- Trustworthy
- Fair
- Altruistic
- Helps Innovate
Please tell us why you think this review should be flagged.
- Role: Human Resources
- Industry: Government
- Involvement: End User of Application
Submitted Jan 2023
Could have been integrated to bigger platforms
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Nancy C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Overall payroll management has become easier.
Likeliness to Recommend
What differentiates Gusto from other similar products?
Offering employee benefits should be feasible for any small business, according to Gusto. Gust may offer knowledgeable advice whether a company is purchasing health insurance for the first time or needs to combine an existing plan with payroll. The company claims that their cutting-edge, user-friendly software and staff of certified advisors assist consumers in navigating benefits with confidence.
What is your favorite aspect of this product?
Payroll and employee documentation may be retrieved with ease because everything is conveniently kept in one place. You don't have to print it out and manage it yourself because at the end of the fiscal year, they email and mail copies of the W-2 to the employees. It's very easy to use and has great functionality. I can quickly hire a new employee and provide them with the necessary papers.
What do you dislike most about this product?
It glitches a little bit now and then. To access the tab I desire, I occasionally need to reload the page. And although it's not a deal-breaker by any means, it can be annoying occasionally. But I always acquire the information I require.
What recommendations would you give to someone considering this product?
Moving my payroll to Gusto was simple because I had previously utilized local payroll businesses with rising fees, subpar support, and representatives who vanished. The reports are satisfactory, the website functions effectively, and assistance has been offered when needed. The cost is straightforward and simple to understand. No further calculators are required for that. Reminders are sent through the portal, and most of it can be automated.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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