Gusto Logo
Gusto Logo
Gusto

Gusto

Composite Score
7.6 /10
CX Score
7.7 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
0% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 82

Direct Deposit

85

Time and Attendance

85

Self Service Portal

84

Accounting Systems Interface

84

Compensation Management

83

Benefits Calculation

82

HR Systems Interface

82

Taxation Deduction

82

Vacation and Leave Tracking

80

Tax Form Preparation

80

Retirement Plan Tracking

76

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

85

Breadth of Features

83

Ease of Implementation

82

Business Value Created

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Vendor Support

80

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

76

Gusto Reviews

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Easy to use

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Helps Innovate
  • Role: Human Resources
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Could have been integrated to bigger platforms

Likeliness to Recommend

4 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Nancy C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Overall payroll management has become easier.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Offering employee benefits should be feasible for any small business, according to Gusto. Gust may offer knowledgeable advice whether a company is purchasing health insurance for the first time or needs to combine an existing plan with payroll. The company claims that their cutting-edge, user-friendly software and staff of certified advisors assist consumers in navigating benefits with confidence.

What is your favorite aspect of this product?

Payroll and employee documentation may be retrieved with ease because everything is conveniently kept in one place. You don't have to print it out and manage it yourself because at the end of the fiscal year, they email and mail copies of the W-2 to the employees. It's very easy to use and has great functionality. I can quickly hire a new employee and provide them with the necessary papers.

What do you dislike most about this product?

It glitches a little bit now and then. To access the tab I desire, I occasionally need to reload the page. And although it's not a deal-breaker by any means, it can be annoying occasionally. But I always acquire the information I require.

What recommendations would you give to someone considering this product?

Moving my payroll to Gusto was simple because I had previously utilized local payroll businesses with rising fees, subpar support, and representatives who vanished. The reports are satisfactory, the website functions effectively, and assistance has been offered when needed. The cost is straightforward and simple to understand. No further calculators are required for that. Reminders are sent through the portal, and most of it can be automated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity