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Gusto

Gusto

Composite Score
8.4 /10
CX Score
8.5 /10
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Category
Gusto
8.4 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
5% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

91

Performance Management

89

Workforce Planning

88

Talent Management

88

Interactive Organizational Chart

88

Reporting and Analytics

88

Scheduling

88

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Vendor Capability Ratings

Average 88

Ease of Implementation

92

Breadth of Features

91

Ease of Data Integration

90

Business Value Created

90

Usability and Intuitiveness

89

Ease of IT Administration

89

Quality of Features

88

Ease of Customization

86

Vendor Support

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Gusto Reviews

Brad H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Very user friendly, easy fast navigation!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Very self explanatory and user friendly. Easy to navigate

What is your favorite aspect of this product?

Simple and fast

What do you dislike most about this product?

Nothing, all is perfect

What recommendations would you give to someone considering this product?

Look into all other platforms and compare. The ease of use and cost makes it a win win.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Yvo B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

A breath of fresh air compared to the competition

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Cloud/SaaS/UX first. It just works and it's easy to use for SMB owners.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

The support can be a bit slow if you don't pay for the more expensive plans

What recommendations would you give to someone considering this product?

Try it out, you won't regret it

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Performance Enhancing

Kruti M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use product as end user

Likeliness to Recommend

8 /10

What differentiates Gusto from other similar products?

I don’t t have any

What is your favorite aspect of this product?

I don’t t have any

What do you dislike most about this product?

I don’t t have any

What recommendations would you give to someone considering this product?

I don’t t have any

Pros

  • Helps Innovate
  • Saves Time
  • Fair
  • Altruistic

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