In Partnership With SelectHub
What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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In Partnership With SelectHub
Gusto Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gusto.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 92%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Workforce Planning
Talent Management
Interactive Organizational Chart
Reporting and Analytics
Scheduling
Time and Attendance
Employee Record
Benefits Administration
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Gusto Reviews
Susan D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Clean and Easy to Use Payroll Product
Likeliness to Recommend
What differentiates Gusto from other similar products?
Easy for new users to pick up and access their records or their direct reports records.
What is your favorite aspect of this product?
Platform is friendly and notifications aren't annoying like some payroll programs.
What do you dislike most about this product?
It'd be great if there were more features in insight to benefits, worker career plans, etc.
What recommendations would you give to someone considering this product?
For a payroll system with the basics, it does the job and it does it well. Team will like the product unless you need it to do more.
Pros
- Reliable
- Continually Improving Product
- Enables Productivity
- Trustworthy
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