

In Partnership With SelectHub

What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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In Partnership With SelectHub
Gusto Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gusto.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Workforce Planning
Talent Management
Interactive Organizational Chart
Reporting and Analytics
Scheduling
Time and Attendance
Employee Record
Benefits Administration
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Gusto Reviews
Shubham S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Straightforward HR and payroll platform
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto is intuitive and easy to use right from the start. Implementation took just one day for my small team. For anyone who doesn't want to spend a lot of time on payroll and HR, Gusto makes managing, processing, and approving time, expenses, and benefits as easy as it gets. Plus, their software is visually appealing!
What is your favorite aspect of this product?
Gusto provides all the necessary features for efficiently managing HR and payroll for a small start-up, including employee and contractor management, federal and state reporting, benefits, and integration with accounting software. It was easy to set up, and processing payroll and renewing benefits is straightforward.
What do you dislike most about this product?
I use the basic version, and while there are some features I’d prefer to be more automated, I understand that I’m using the more budget-friendly option, and it still meets my needs.
What recommendations would you give to someone considering this product?
Gusto is simple to navigate and easy to use. I can always locate what I need within the system when handling payroll.
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Acts with Integrity
Please tell us why you think this review should be flagged.
Vishnu S.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2025
Streamlined HR and Payroll with Gusto
Likeliness to Recommend
What differentiates Gusto from other similar products?
What sets Gusto apart from other similar products is its user-friendly interface combined with comprehensive HR and payroll management features. While many platforms focus primarily on payroll, Gusto goes beyond by offering an all-in-one solution for benefits administration, compliance, and employee onboarding. The platform’s automation capabilities, such as automatic tax filings and reporting, make it easy for small and medium-sized businesses to stay compliant without the headache of manual work.
What is your favorite aspect of this product?
My favorite aspect of Gusto is its simplicity and ease of use. The platform makes payroll processing feel effortless, and I really appreciate how it automatically handles tax calculations and filings. It saves so much time and reduces the risk of errors. Additionally, the way Gusto integrates payroll with employee benefits and compliance management is seamless, making it an all-in-one solution for businesses.
What do you dislike most about this product?
One thing I dislike about Gusto is the pricing structure, especially for smaller businesses or those just getting started. While the platform offers a lot of value, the cost can add up quickly, particularly if you want access to additional features like advanced reporting or more employee benefits options. It would be great to see a more flexible or tiered pricing model that makes it more accessible for businesses with tighter budgets.
What recommendations would you give to someone considering this product?
If you’re considering Gusto, I would highly recommend it if you're looking for an all-in-one solution for payroll, benefits, and HR management. It’s particularly great for small to medium-sized businesses that want to simplify their HR processes without needing a separate platform for each function. However, be mindful of the pricing, as it can get a bit expensive with additional features. I’d recommend exploring the pricing tiers carefully to ensure you’re selecting the plan that best suits your business needs.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Zafar A.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2023
Positive and saves your time
Likeliness to Recommend
What differentiates Gusto from other similar products?
When platform is opened, the positive massages make your day, it is really made to make your daily working experience totally different.
What is your favorite aspect of this product?
The ease of implementation and data integration. Reminder of bank holidays, to manage your payroll timely.
What do you dislike most about this product?
For using this product more than 2 years, didn't encountered any problems yet.
What recommendations would you give to someone considering this product?
Managing a small business, with international contractors or local, then surely you can consider Gusto as your financial assistant.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
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