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Gusto

Gusto

Composite Score
8.4 /10
CX Score
8.5 /10
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Category
Gusto
8.4 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
5% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

91

Performance Management

89

Workforce Planning

88

Talent Management

88

Interactive Organizational Chart

88

Reporting and Analytics

88

Scheduling

88

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Vendor Capability Ratings

Average 88

Ease of Implementation

92

Breadth of Features

91

Ease of Data Integration

90

Business Value Created

90

Usability and Intuitiveness

89

Ease of IT Administration

89

Quality of Features

88

Ease of Customization

86

Vendor Support

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Gusto Reviews

Rajkumar Shaukhlal G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto automatically calculates and syncs your team’s hours, PTO, and holidays with payroll.

What is your favorite aspect of this product?

It's help you stay compliant with alerts, software integrations.

What do you dislike most about this product?

As of now nothing is there. It has great features.

What recommendations would you give to someone considering this product?

Please go for this product since it allows you to integrate with great software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hayley W.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great product for payroll and it’s easy to use!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Ease of use!

What is your favorite aspect of this product?

The page layouts.

What do you dislike most about this product?

Nothing at all!

What recommendations would you give to someone considering this product?

Give it a try to manage payroll.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Finance
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2023

Solid product, great for startups/SMBs

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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