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Gusto

Gusto

Composite Score
8.4 /10
CX Score
8.5 /10
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Gusto
8.4 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
5% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

91

Performance Management

89

Workforce Planning

88

Talent Management

88

Interactive Organizational Chart

88

Reporting and Analytics

88

Scheduling

88

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Vendor Capability Ratings

Average 88

Ease of Implementation

92

Breadth of Features

91

Ease of Data Integration

90

Business Value Created

90

Usability and Intuitiveness

89

Ease of IT Administration

89

Quality of Features

88

Ease of Customization

86

Vendor Support

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Gusto Reviews

Robert M.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2023

No support, software first

Likeliness to Recommend

6 /10

What differentiates Gusto from other similar products?

It is a software first company. The pricing is transparent.

What is your favorite aspect of this product?

Software innovation and transparent pricing.

What do you dislike most about this product?

Gusto does not have any real customer support. They screwed paychecks and screwed up benefits. Given the sensitivity around these items you would expect some type of customer service. But calls went unanswered and unreturned. Tickets were neglected for over a week. Had to call in through the sales extension to talk to someone. No USA based support. Took over a month to get close to resolution. I had to publicly shame them on social media before they would respond to me.

What recommendations would you give to someone considering this product?

It works great as a basic payroll company for a small business. But the second you start adding benefits or need any outside help from them it becomes useless and destructive to productivity.

Pros

  • Friendly Negotiation
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

Samuel D.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great payroll software & support for Accountants

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto has a great accountant dashboard, and great support for accountants.

What is your favorite aspect of this product?

The payroll interface is easy to use and helps us run payroll efficiently.

What do you dislike most about this product?

Occasionally support or tax issues take a while to resolve, but that seems to be improving

What recommendations would you give to someone considering this product?

If you switch to Gusto make sure to take advantage of their onboarding team to help make the transition smooth.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Caring

Zafar A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Very handy tool for a small business

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

The design of platform is very positively built, with daily greetings and cheering quotes. It is definitely different experience on your daily work routine.

What is your favorite aspect of this product?

Its easy usage and affordable price.

What do you dislike most about this product?

At the moment no minuses, they are heading to right direction.

What recommendations would you give to someone considering this product?

It is highly recommended.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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