HCL Technologies

HCL Commerce

Composite Score

8.2 /10

CX Score

8.5 /10

42 Reviews Write a Review

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What is HCL Commerce?

HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.

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Awards & Recognition

HCL Commerce won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

1 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

4 Top Rated Capabilities

4 Top Rated Features

2022

HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Efficient Service

Feature Ratings

Average 81

Order Portal

Content Management

Reporting and Analytics

Predictive Recommendations

Catalog Management

Microsite Management

Retargeting Capabilities

Integrated Search

Payment Processing

Order Management

Content Localization

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

Score 8.2

View HCL Commerce in this category (opens in a new tab)

HCL Commerce Screenshots

HCL Commerce Videos

HCL Commerce Reviews

Ryan S.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Great product, easy to use and tremendous support

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

Easy to use that is modern

What is your favorite aspect of this product?

Simplicity of their solutions

What do you dislike most about this product?

The glitches that occur

What recommendations would you give to someone considering this product?

Study the competitors and make sure you're setting the industry standard

Pros

Trustworthy
Efficient Service
Effective Service
Inspires Innovation

Cons

Slower Product Innovation
Security Frustrates

Sahil k.

Role: Finance
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Mar 2024

Great product with improvable shortcomings.

Likeliness to Recommend

7 /10

What differentiates HCL Commerce from other similar products?

The merchandising tools, precision marketing, site search, customer experience management, catalog and content management, and social commerce capabilities.

What is your favorite aspect of this product?

Streamlined Integration

What do you dislike most about this product?

User interface

What recommendations would you give to someone considering this product?

Try it once as this product has good capabilities to help you grow your business with great integration features.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Agus T.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

A powerful solution to manage your online presence

Likeliness to Recommend

9 /10

What differentiates HCL Commerce from other similar products?

HCL Commerce offers extensive customization options, allowing them to seamlessly integrate their brand identity throughout the e-commerce platform. Additionally, HCL Commerce's flexible, open-source architecture is advantageous for firms with unique branding and design requirements. This level of customization strengthens brand recognition and ensures a cohesive, on-brand experience for customers.

What is your favorite aspect of this product?

HCL Commerce's robust inventory management system is one of its most impressive features. Its comprehensive inventory tracking and order fulfillment features ensure that the online shopping experience is always smooth and efficient. This operational efficiency level reduces the burden on the security firm's staff and instills confidence in customers. Customers can trust that their orders will be processed and delivered with precision.

What do you dislike most about this product?

However, it's essential to address the platform's potential limitations in terms of integration with other business-critical systems. To streamline workflows and data management, it is beneficial to rely on a diverse ecosystem of software solutions. Connecting HCL Commerce with existing systems can further enhance this benefit.

What recommendations would you give to someone considering this product?

It is a transformative solution for those seeking to improve their online presence and optimize the customer experience. By utilizing the platform's advanced capabilities in personalization, customization, and inventory management, security firms can increase engagement, sales, and customer loyalty. HCL Commerce is committed to innovation and customer-centricity, making it the go-to solution for those looking to thrive in the digital age as the e-commerce landscape continues to evolve.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HCL Commerce

What is HCL Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2023 Emotional Footprint Champion

HCL Commerce Ratings

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love HCL Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

HCL Commerce Screenshots

hclcommercecloud-20240925152630 (1)

HCL Commerce Cloud

HCL Commerce Cloud Product

HCL Commerce Videos

What is HCL Commerce Cloud?

HCL Commerce Reviews

Ryan S.

Great product, easy to use and tremendous support

Likeliness to Recommend

Pros

Cons

Sahil k.

Great product with improvable shortcomings.

Likeliness to Recommend

Pros

Agus T.

A powerful solution to manage your online presence

Likeliness to Recommend

Pros

Most Popular HCL Commerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Feature Ratings

Order Portal

Content Management

Reporting and Analytics

Predictive Recommendations

Catalog Management

Microsite Management

Retargeting Capabilities

Integrated Search

Payment Processing

Order Management

Content Localization

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness