HCL Commerce Logo Award Winner Product Badge
HCL Commerce Logo Award Winner Product Badge
HCL Technologies

HCL Commerce

Composite Score
8.2 /10
CX Score
8.5 /10
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Category
HCL Commerce
8.2 /10

What is HCL Commerce?

HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.

Company Details

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Awards & Recognition

HCL Commerce won the following awards in the B2C eCommerce category

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HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative
3% Neutral
97% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 81

Order Portal

84

Content Management

84

Reporting and Analytics

83

Predictive Recommendations

82

Catalog Management

81

Microsite Management

81

Retargeting Capabilities

81

Integrated Search

80

Payment Processing

79

Order Management

77

Content Localization

75

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

81

Quality of Features

79

Ease of Data Integration

78

Ease of Implementation

78

Business Value Created

77

Ease of Customization

77

Availability and Quality of Training

76

Breadth of Features

76

Vendor Support

75

Ease of IT Administration

75

Usability and Intuitiveness

74

HCL Commerce Reviews

Ryan S.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product, easy to use and tremendous support

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

Easy to use that is modern

What is your favorite aspect of this product?

Simplicity of their solutions

What do you dislike most about this product?

The glitches that occur

What recommendations would you give to someone considering this product?

Study the competitors and make sure you're setting the industry standard

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Cons

  • Slower Product Innovation
  • Security Frustrates

Sahil k.

  • Role: Finance
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product with improvable shortcomings.

Likeliness to Recommend

7 /10

What differentiates HCL Commerce from other similar products?

The merchandising tools, precision marketing, site search, customer experience management, catalog and content management, and social commerce capabilities.

What is your favorite aspect of this product?

Streamlined Integration

What do you dislike most about this product?

User interface

What recommendations would you give to someone considering this product?

Try it once as this product has good capabilities to help you grow your business with great integration features.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Agus T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

A powerful solution to manage your online presence

Likeliness to Recommend

9 /10

What differentiates HCL Commerce from other similar products?

HCL Commerce offers extensive customization options, allowing them to seamlessly integrate their brand identity throughout the e-commerce platform. Additionally, HCL Commerce's flexible, open-source architecture is advantageous for firms with unique branding and design requirements. This level of customization strengthens brand recognition and ensures a cohesive, on-brand experience for customers.

What is your favorite aspect of this product?

HCL Commerce's robust inventory management system is one of its most impressive features. Its comprehensive inventory tracking and order fulfillment features ensure that the online shopping experience is always smooth and efficient. This operational efficiency level reduces the burden on the security firm's staff and instills confidence in customers. Customers can trust that their orders will be processed and delivered with precision.

What do you dislike most about this product?

However, it's essential to address the platform's potential limitations in terms of integration with other business-critical systems. To streamline workflows and data management, it is beneficial to rely on a diverse ecosystem of software solutions. Connecting HCL Commerce with existing systems can further enhance this benefit.

What recommendations would you give to someone considering this product?

It is a transformative solution for those seeking to improve their online presence and optimize the customer experience. By utilizing the platform's advanced capabilities in personalization, customization, and inventory management, security firms can increase engagement, sales, and customer loyalty. HCL Commerce is committed to innovation and customer-centricity, making it the go-to solution for those looking to thrive in the digital age as the e-commerce landscape continues to evolve.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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