HCL Technologies

HCL Digital Experience

Composite Score

7.7 /10

CX Score

7.9 /10

105 Reviews Write a Review

Claim Software

What is HCL Digital Experience?

HCL Digital Experience (formerly IBM Web Content Manager) empowers you to create, manage and deliver engaging omnichannel digital experiences to virtually all audiences with responsive content, targeted offers, seamlessly integrated applications, and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

HCL Digital Experience won the following awards in the Digital Experience - Midmarket category

Filter By

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

HCL Digital Experience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Digital Experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Digital Experience?

4% Negative

7% Neutral

89% Positive

Pros

Reliable
Respectful
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 80

Content Workflow Management

Analytics and Reporting

Content Security

Digital Asset Management

Management Interface

Content Repository

Standard Templates

Web Publishing Capabilities

E-Commerce Integration

Social Media Integration

Multi Channel Support

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

HCL Digital Experience Reviews

Brian W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2020

Does the job well for us with great support

Likeliness to Recommend

8 /10

What differentiates HCL Digital Experience from other similar products?

The majority of my experience has been with IBM so I'm not the best suited to compare it to other products. From others have mentioned is the easier implementation IBM WCM had vs. the previous Oracle suite of products being used.

What is your favorite aspect of this product?

When we need support it's been there for us.

What do you dislike most about this product?

Some of the tutorials and documentation could be better so as to eliminate my need for contacting support, but it hasn't been terrible.

What recommendations would you give to someone considering this product?

IIBM WebContent gives us the tools we need to streamline our web publishing. The preloaded content saves us time as does the content repository.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Fred F.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Great software system

Likeliness to Recommend

10 /10

What differentiates HCL Digital Experience from other similar products?

Easy to customize software

What is your favorite aspect of this product?

User friendly features

What do you dislike most about this product?

Nothing I dislike

What recommendations would you give to someone considering this product?

Use trial period before buying license

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Awesome product Easy to customize

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

HCL Digital Experience

What is HCL Digital Experience?

Company Details

Need Assistance?

Awards & Recognition

HCL Digital Experience Ratings

85 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love HCL Digital Experience?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

HCL Digital Experience Reviews

Brian W.

Does the job well for us with great support

Likeliness to Recommend

Pros

Fred F.

Great software system

Likeliness to Recommend

Pros

Awesome product Easy to customize

Likeliness to Recommend

Pros

Most Popular HCL Digital Experience Comparisons

WordPress.com

Wix

Xperience by Kentico

Weebly

Concrete CMS

Joomla!

1
Since last award

Feature Ratings

Content Workflow Management

Analytics and Reporting

Content Security

Digital Asset Management

Management Interface

Content Repository

Standard Templates

Web Publishing Capabilities

E-Commerce Integration

Social Media Integration

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement