HeadSpin Customer Reviews 2025 | SoftwareReviews

HeadSpin

Composite Score

7.6 /10

CX Score

7.7 /10

21 Reviews Write a Review

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What is HeadSpin?

Empowering development, QA, Operations, and product teams to assure optimal mobile, web, audio, and video experiences throughout the app lifecycle

Company Details

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Awards & Recognition

HeadSpin won the following awards in the Mobile Application Testing category

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3 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

4 Top Rated Capabilities

8 Top Rated Features

2022

HeadSpin Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HeadSpin.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HeadSpin?

0% Negative

7% Neutral

93% Positive

Pros

Saves Time
Respectful
Effective Service
Altruistic

Feature Ratings

Average 84

Automated Testing

Mobile Security Testing

Cloud Device Farm (Physical and Simulator)

Performance Testing

Browser Testing

Virtual Mobile Devices

Artifact Management

Device and OS Versions Coverage

3rd Party Testing Tool Integration

Mobile Test Environment and Lab Management

Development Use

Vendor Capability Ratings

Average 80

Ease of IT Administration

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

HeadSpin Reviews

Giana F.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

High Performing Program

Likeliness to Recommend

9 /10

What differentiates HeadSpin from other similar products?

HeadSpin is a dynamic approach that measure all the mobile apps.

What is your favorite aspect of this product?

HeadSpin has simplified and mobile software testing structures

What do you dislike most about this product?

HeadSpin has the aggregate commitment in increasing business production

What recommendations would you give to someone considering this product?

HeadSpin is a useful structure for business planning and software testing

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

Syed Muhammad Z.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates HeadSpin from other similar products?

Headspin team itself along with the product offering is very unique. The tool is very easy to use and can be integrated without a hassle. Moreover the tool is a perfect fit in areas where automated OTT application testing is a requirement and provides effective and critical KPI's

What is your favorite aspect of this product?

The remote control of the devices and the easy integration of third party application/ software with the tool for automation and report generation

What do you dislike most about this product?

Headspin is a productive product but of course there are a few things that every tool lacks. In my point of view Headspin can improve their tool and mold it according to the different market needs rather than making it generic. For example there is a huge demand of application testing in the Finance sector like Revenue Assurance and Fraud Management,

What recommendations would you give to someone considering this product?

I would definitely reccomend the product but I would suggest clients to make sure the specific needs are met. In case there are some points or requirements missing Headspin is very cooperative in this matter to consider those requests and provide the requested modifications

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

Amit D.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Very easy to use. Features are amazing.

Likeliness to Recommend

9 /10

What differentiates HeadSpin from other similar products?

Its features.

What is your favorite aspect of this product?

The price and ease of use. Thats great value addition.

What do you dislike most about this product?

I have not discovered anything yet.

What recommendations would you give to someone considering this product?

Its very easy to use and quite economical. I would highly recommend for its features and innovation.

Pros

Caring
Friendly Negotiation
Appreciates Incumbent Status
Security Protects

HeadSpin

What is HeadSpin?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

HeadSpin Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love HeadSpin?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Mobile Security Testing Verify and validate mobile applications abide to security and confidentiality standards, policies and controls to prevent unauthorized access.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Performance Testing Run tests to ensure application performs consistently and in a stable condition, including load testing, single user performance testing, network virtualization

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Artifact Management Testing artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

3rd Party Testing Tool Integration Out-of-the-box support the management, orchestration and facilitation of mobile application testing involving 3rd party open source or proprietary tools.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

HeadSpin Reviews

Giana F.

High Performing Program

Likeliness to Recommend

Pros

Syed Muhammad Z.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Amit D.

Very easy to use. Features are amazing.

Likeliness to Recommend

Pros

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Feature Ratings

Automated Testing

Mobile Security Testing

Cloud Device Farm (Physical and Simulator)

Performance Testing

Browser Testing

Virtual Mobile Devices

Artifact Management

Device and OS Versions Coverage

3rd Party Testing Tool Integration

Mobile Test Environment and Lab Management

Development Use

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization