Heap Logo
Heap Logo
Heap, Inc.

Heap

Composite Score
7.4 /10
CX Score
7.4 /10
Category
Heap
7.4 /10

What is Heap?

Heap is a digital insights platform that makes it easy to surface and act on the most valuable insights that are hidden in your user data. Heap combines a complete and trustworthy digital data foundation with advanced data science capabilities so teams have comprehensive tools to yield insights, move faster, and optimize customer journeys in an ever-changing marketplace.

Company Details


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Awards & Recognition

Heap won the following awards in the Website Analytics category

Heap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Heap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Heap?

0% Negative
18% Neutral
82% Positive

Pros

  • Respectful
  • Saves Time
  • Enables Productivity
  • Efficient Service

Cons

  • Under Delivered

Feature Ratings

Average 82

Conversion Analysis

86

Data Visualization

85

Audience Segmentation

84

Device and Browser Analytics

82

API Framework

81

Paid Search Integration

80

Audience Demographics

80

Customer Journey Modelling

78

Search Engine Optimization

76

Customer Value Analysis

74

Social Media Analytics

73

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Business Value Created

83

Ease of IT Administration

83

Ease of Implementation

82

Breadth of Features

82

Usability and Intuitiveness

80

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

77

Quality of Features

76

Heap Reviews

Heather K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to use for analysts and clients!

Likeliness to Recommend

7 /10

What differentiates Heap from other similar products?

Heap is very easy for analysts to use and quickly generate insights. I’ve been in many working meetings with a product owner, UI/UX lead, etc. and have been able to answer questions during the meeting. With the previous tool we were using, I had to take notes on the question and get back to them. Heap allows us to keep moving forward and making progress. Defining new events in Heap is fairly straight-forward and no need for a developer. Also, clients in Marketing and other areas have been able to modify and create reports, something they were unable to do with other similar products. The user interface is very intuitive and friendly.

What is your favorite aspect of this product?

My favorite part of Heap is how quickly I can create reports and generate insights.

What do you dislike most about this product?

Some of the visuals (graphs) aren’t my favorite, but it’s easy to bring the data into Excel or Tableau to create my own.

What recommendations would you give to someone considering this product?

Talk to others who have used it, consider integrations with Heap vs AA/GA, etc.

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Agung W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to use - In depth analytics!

Likeliness to Recommend

10 /10

What differentiates Heap from other similar products?

Easy to use and less complicated in comparison to Google Analytics.

What is your favorite aspect of this product?

User-friendly UI

What do you dislike most about this product?

Lack of customization and intergration with Google Ads.

What recommendations would you give to someone considering this product?

If you are looking to find out the journey of customers, this is your best bet.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dylan R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great proactive data tool. Customizations lacking.

Likeliness to Recommend

9 /10

What differentiates Heap from other similar products?

Heap makes my life a lot easier. I am being asked a ton more questions by our leadership team, and I am able to find the answer in heap immediately or define it within minutes. I love that even when I don't have an event set up, it has all of the past data without having to have the event defined preventively. Heap has a lot of great features that they are always updating and improving. Data governance is really important for our company and Heap makes it very easy to ensure that events are created with a standard naming convention.

What is your favorite aspect of this product?

The fact that data starts capturing immediately. I save so much time with devs in our sprints not having to proactively build event listeners and custom work. Heap does this all automatically. I can go back to a new feature that was released 3 months ago and see how it's doing, even if I didn't set up an event (not that anyone would wait that long to look!). Funnels are also very easy to use. Super quick to set up and immediately insightful.

What do you dislike most about this product?

It can be hard to define so many events (initial setup). I wish there were some quick ways to define all events within a dropdown. As an example, a 'Sort' dropdown with 12 options, I wish I could click Define Sort, and then have it define the 12 separate events within it. I also wish that the reporting capability was a bit beefier. For example stacked bar charts, area charts, bubble charts, scatter, gauges, etc. We often have to pull a lot of data into redshift, and then do custom visualizations there. The same goes with if there are limitations on how we can bucket or structure the data in the reporting view on Heap.

What recommendations would you give to someone considering this product?

Get it sooner than later, the second you install it, it begins capturing all of the data on your website and stores it for easy reporting in the future. This will help to solve a lot of questions in your org quickly.

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Respectful

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