
What is Heap?
Heap is a digital insights platform that makes it easy to surface and act on the most valuable insights that are hidden in your user data. Heap combines a complete and trustworthy digital data foundation with advanced data science capabilities so teams have comprehensive tools to yield insights, move faster, and optimize customer journeys in an ever-changing marketplace.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Heap?
Pros
- Respectful
- Saves Time
- Enables Productivity
- Efficient Service
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Conversion Analysis
Data Visualization
Audience Segmentation
Device and Browser Analytics
API Framework
Paid Search Integration
Audience Demographics
Customer Journey Modelling
Search Engine Optimization
Customer Value Analysis
Social Media Analytics
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Ease of IT Administration
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Also Featured in...
Heap Reviews
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2021
Data auto-capture is a game changer
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
being able to pull data when we need it is valuabl
Likeliness to Recommend
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Effective Service
Cons
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Amir B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Amazing analytic product that helps the UX process
Likeliness to Recommend
What differentiates Heap from other similar products?
The data model allows for a lot of flexibility. At the same time it supports everything google analytics does.
What is your favorite aspect of this product?
How I have data from every interaction even though I just put the pixel on the websites.
What do you dislike most about this product?
I wish I had better time based conversion tracking.
What recommendations would you give to someone considering this product?
Take your time to set up your naming conventions and all the key funnels.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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