Heap, Inc.

Heap

Composite Score

7.4 /10

CX Score

7.4 /10

20 Reviews Write a Review

Claim Software

What is Heap?

Heap is a digital insights platform that makes it easy to surface and act on the most valuable insights that are hidden in your user data. Heap combines a complete and trustworthy digital data foundation with advanced data science capabilities so teams have comprehensive tools to yield insights, move faster, and optimize customer journeys in an ever-changing marketplace.

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Heap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Heap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Heap?

0% Negative

18% Neutral

82% Positive

Pros

Respectful
Saves Time
Enables Productivity
Efficient Service

Cons

Under Delivered

Feature Ratings

Average 82

Conversion Analysis

Data Visualization

Audience Segmentation

Device and Browser Analytics

API Framework

Paid Search Integration

Audience Demographics

Customer Journey Modelling

Search Engine Optimization

Customer Value Analysis

Social Media Analytics

Vendor Capability Ratings

Average 80

Ease of Data Integration

Business Value Created

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Also Featured in...

Product Analytics

Score 7.0

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Heap Reviews

Stacey F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Amazing tool for analysis

Likeliness to Recommend

8 /10

What differentiates Heap from other similar products?

I can keep track of all interactions with your site at all times, creating funnels is one of my favorite forms of analysis and it has also been useful for my clients, it also has the ability to create reports and dashboards very simple, it is also very easy to quickly create a dashboard with graphs and data, this platform makes it very easy to create custom events, the configuration is point and click, which facilitates the configuration, now they are much more consolidated and can also be analyze the software to see if it is working optimally.

What is your favorite aspect of this product?

I love the fact that it automatically captures everything, I also love the fact that Heap data is reliable and trustworthy, I also like that it makes it really easy to create charts, I also love how easy it is to go back and forth. get data from Heap, even if I forgot to instrument an event in the past, it is a very simple application to use, which offers an effective visualization, it has also allowed me to evaluate how users behave, inspire A / B tests and then perform a follow-up of the tests.

What do you dislike most about this product?

Although the event viewer is a great feature, it can sometimes mess up tracking for a period of time when different people tag it.

What recommendations would you give to someone considering this product?

I recommend checking out their tutorials and documents if you are new to analysis, their documentation is so detailed and useful that even the least experienced person could easily learn the basics.

Pros

Reliable
Effective Service
Caring
Client Friendly Policies

Heap

What is Heap?

Company Details

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Awards & Recognition

Heap Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Heap?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Device and Browser Analytics Capture and summarize device and browser information.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Product Analytics

Heap Reviews

Stacey F.

Amazing tool for analysis

Likeliness to Recommend

Pros

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Feature Ratings

Conversion Analysis

Data Visualization

Audience Segmentation

Device and Browser Analytics

API Framework

Paid Search Integration

Audience Demographics

Customer Journey Modelling

Search Engine Optimization

Customer Value Analysis

Social Media Analytics

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features