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Helpshift Logo
Helpshift

Helpshift

Composite Score
7.1 /10
CX Score
7.0 /10
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Helpshift
7.1 /10

What is Helpshift?

The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.

Company Details

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Awards & Recognition

Helpshift won the following awards in the Customer Service - Midmarket category

Helpshift Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helpshift.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helpshift?

0% Negative
15% Neutral
85% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Enables Productivity
  • Respectful

Cons

  • Vendor's Interest First
  • Under Delivered
  • Charges for Enhancements

Feature Ratings

Average 77

Customer Service Workflow Management

81

Analytics and Reporting

80

Customer Self Service Capabilities

80

Mobile Customer Care

80

Agent Collaboration

77

Intelligent Search

75

Customer Service Knowledge Management

74

Multi Channel Support

70

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of Data Integration

79

Quality of Features

78

Availability and Quality of Training

77

Ease of Implementation

77

Breadth of Features

75

Vendor Support

75

Ease of IT Administration

74

Ease of Customization

71

Helpshift Reviews

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2022

Numerous useful integrations, streamlined.

Likeliness to Recommend

9 /10

Pros

  • Performance Enhancing
  • Caring
  • Transparent
  • Friendly Negotiation

Yasmin D.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy, but lacking some features for disabilities.

Likeliness to Recommend

10 /10

What differentiates Helpshift from other similar products?

Live chat and having many windows at the same time.

What is your favorite aspect of this product?

The different clients being attended at the same time.

What do you dislike most about this product?

The lack of tools for people with disabilities.

What recommendations would you give to someone considering this product?

Study the market of live chats to having a well-structured plan.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Serghej F.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Customisable product for the best CS experience.

Likeliness to Recommend

8 /10

What differentiates Helpshift from other similar products?

Helpshift is very user friendly and can be easily personalised in order to improve the daily works.

What is your favorite aspect of this product?

My favorite aspect is that it is possible to personalise it according to the workflow.

What do you dislike most about this product?

There is nothing in particular that I dislike.

What recommendations would you give to someone considering this product?

Take advantage of the kindness of the people who work for Helpshift and can help you to get what you need from the product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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