Highspot Logo
Highspot Logo
Highspot Inc

Highspot

Composite Score
8.2 /10
CX Score
8.3 /10
Category
Highspot
8.2 /10

What is Highspot?

Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth. Our intuitive platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.

Company Details


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Awards & Recognition

Highspot won the following awards in the Sales Enablement category

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Highspot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Highspot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Highspot?

6% Negative
4% Neutral
90% Positive

Pros

  • Reliable
  • Fair
  • Acts with Integrity
  • Friendly Negotiation

Feature Ratings

Average 84

Sales Collateral Management

90

Application Integration

84

Onboarding and Training

84

Collaboration

83

Intelligent Search

83

Multi Device Capability

81

Content Analytics and Scoring

81

Next-Best-Action Recommendations

81

Lead Generation and Funnel Management

68

Vendor Capability Ratings

Average 85

Vendor Support

89

Quality of Features

88

Ease of Implementation

87

Business Value Created

86

Ease of Customization

85

Ease of IT Administration

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Breadth of Features

84

Availability and Quality of Training

82

Highspot Reviews

Kaitlyn G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

easy to use, fantastic learning tool for sales xDR

Likeliness to Recommend

9 /10

What differentiates Highspot from other similar products?

Highspot is customizable to each company's goals and values.

What is your favorite aspect of this product?

I love the ease of use and I send over customer use stories to current customers for upsells or prospects for new business.

What do you dislike most about this product?

Not a single bad thing to say about this product thus far.

What recommendations would you give to someone considering this product?

I think any company with an SDR department and/or marketing should implement this product within the organization.

Pros

  • Reliable
  • Effective Service
  • Client's Interest First
  • Includes Product Enhancements

Alyssa H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great tool all around - endless features!

Likeliness to Recommend

10 /10

What differentiates Highspot from other similar products?

Continuous Improvements - product and development team is interested in feedback from users. The user interface is modern and easy to customize to company branding. The support team is very quick to respond and solved any issues that arise. The account team is engaged and helpful in providing resources but also discussing strategic decisions. Great balance of high-level support as well as getting deep into the technical aspects of the tool.

What is your favorite aspect of this product?

The search capabilities are like no other! It provides many options for users to find the content that they are looking for with ease. Also, the admins are able to promote content to specific search terms to aid in the experience of the users.

What do you dislike most about this product?

When collaborating with a group the edits need to be saved or they can be overwritten.

What recommendations would you give to someone considering this product?

Understand what is needed most by your end-users - the tool has so many capabilities. Start small and focused, the tool can be expanded over time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Lindsey H.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Extremely User Friendly; Affordable & Fantastic!

Likeliness to Recommend

10 /10

What differentiates Highspot from other similar products?

Highspot was an easy implementation with many options to connect to CRM and email tools. Our CSM was extremely responsive whenever we had a question. Now that its fully deployed, the ease of internal and external communication has made our team so much more efficient. Reporting/Analytics provides easy to read insight into what's working - and what's not.

What is your favorite aspect of this product?

Being able to track engagement with our content gives us meaningful conversations with our Marketing team for future content creation.

What do you dislike most about this product?

Analytics data that is exported is cluttered with repetitive columns making it difficult to read at times.

What recommendations would you give to someone considering this product?

Research, research! There are many CMS options out there - find one that is easy to use, easy to implement, and easy to integrate. Highspot is all of these and their team is wonderful to work with.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

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