Hive Customer Reviews 2025 | Business Instant Messaging

Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Hive

Composite Score

8.7 /10

CX Score

9.0 /10

85 Reviews Write a Review

Claim Software

What is Hive?

Hive is the new platform for organizing your company's work. Every team should have a simple way to track who is working on what, and leaders should have a clear view of progress. Hive integrates with over 1,000 popular tools, like Slack, Google Apps, Salesforce, Mailchimp and WordPress. It also supports integrations for files from Box, Google Drive and Dropbox.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Hive won the following awards in the Business Instant Messaging - Midmarket category

Filter By

4 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

5 Top Rated Features

2022

Hive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hive?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Efficient Service
Inspires Innovation
Respectful

Feature Ratings

Average 88

File Sharing Collaboration

Instant Messaging

Task Management

Document Collaboration

Granular Access Management

Notifications

Search

Voice and Video Collaboration

Integration With Productivity Tools

Cross Platform Support

Screen Sharing

Vendor Capability Ratings

Average 88

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Midmarket

Score 8.6

View Hive in this category (opens in a new tab)

Task Management

Score 8.5

View Hive in this category (opens in a new tab)

Hive Reviews

Thamoir M.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

An incredible product, exactly what we needed!

Likeliness to Recommend

8 /10

What differentiates Hive from other similar products?

It has great mobile and desktop integration, one of the best I have used.

What is your favorite aspect of this product?

The simplicity and ease of use make it wonderful.

What do you dislike most about this product?

This might seem trivial, but I don't like the app colors a whole lot.

What recommendations would you give to someone considering this product?

Use it! It is wonderful.

Pros

Reliable
Effective Service
Saves Time
Friendly Negotiation

Cons

Vendor Friendly Policies

Hive

What is Hive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Hive Ratings

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Hive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Instant Messaging Real-time, text-based communication between two or more people

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Notifications Tool alerts business of an application generated event.

Search The system can search an entire body of a document for a keyword or phrase.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Midmarket

Task Management

Hive Reviews

Thamoir M.

An incredible product, exactly what we needed!

Likeliness to Recommend

Pros

Cons

Most Popular Hive Comparisons

Zoho Cliq

Flock

Salesforce Chatter

Mattermost

Zulip

Rocket.Chat

Feature Ratings

File Sharing Collaboration

Instant Messaging

Task Management

Document Collaboration

Granular Access Management

Notifications

Search

Voice and Video Collaboration

Integration With Productivity Tools

Cross Platform Support

Screen Sharing

Vendor Capability Ratings

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support