Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
HootSuite

Hootsuite Social Media Management Enterprise

Composite Score
8.3 /10
CX Score
8.3 /10
Category
Hootsuite Social Media Management Enterprise
8.3 /10

What is Hootsuite Social Media Management Enterprise?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management Enterprise won the following awards in the Social Media Monitoring category

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Hootsuite Social Media Management Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management Enterprise?

8% Negative
2% Neutral
90% Positive

Pros

  • Efficient Service
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 87

Social Media Channel Integration Inbound

90

Competitor Tracking

89

Collaboration

89

Dashboards and Reporting

89

Visual Analytics

88

Publishing

88

Audience Segmentation

86

Influencer Identification

84

Sentiment Analysis

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Business Value Created

88

Ease of IT Administration

86

Quality of Features

86

Breadth of Features

86

Availability and Quality of Training

86

Usability and Intuitiveness

85

Ease of Customization

85

Ease of Data Integration

84

Vendor Support

84

Product Strategy and Rate of Improvement

83

Hootsuite Social Media Management Enterprise Reviews

George U.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Unbeatable way to schedule posts

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

I have been using this platform for a long time and it is one of the most original and easy to understand, also very easy to use, establishing how many posts and how many hours between each one is very interesting but since there are others and they do not have good Hootsuite Social Media Management Enterprise took over the medium and has achieved great things that make our work easier as the days go by.

What is your favorite aspect of this product?

Since I knew that I could program multiple publications, I have not stopped using it and recommending it, because it is very safe and easy to use, it makes it easier for me to not have to spend all day publishing one by one but I do it in advance and so I can Publish at the right time, having a way of concentrating the visits in better conditions, because before, if it was not done on time, it would cause loss of customers and money.

What do you dislike most about this product?

What I like the least are the high plans, I suppose that if it is worth paying a little more for the benefits offered by the platform, I just think that they could lower the costs a bit so that they even get more clients willing to spend more money on the platform. platform for better things, but in my case I see it a little high for my taste, but it is my opinion, I still consider it one of the best platform in the world when it comes to managing social networks automatically.

What recommendations would you give to someone considering this product?

If you want to have a social network with automated movement and prepared in advance and time, it is best to use Hootsuite, it has time in the business and a technical support that is quite accepting and knows how to solve the doubts and questions that we have at the moment, also a nice design website that may need to change soon, but that is not necessary because their service is still excellent. it is worth inventing on this website.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

Sanjit M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use social media management platform.

Likeliness to Recommend

10 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Easy to use. Fast learning curve.

What is your favorite aspect of this product?

Ease of use and fast UI/UX.

What do you dislike most about this product?

Base level price plan for startups.

What recommendations would you give to someone considering this product?

How will a social media platform save you time, help your business, so you need it.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Susan D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Disappointing Features but Great Customer Service

Likeliness to Recommend

3 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Greatest customer service.

What is your favorite aspect of this product?

The price is fair for the features and easy to collaborate in the program.

What do you dislike most about this product?

Definitely lacking in features all around. Needs improvement on offerings for all social media channels and interaction options need upgrading.

What recommendations would you give to someone considering this product?

If social media is not crucial for your role/business, then their limited features won't be a bother for you and this tool is perfect.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Less Productive
  • Less Performance Enhancing
  • Commodity Features

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