What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
89 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Saves Time
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Post Archival
Campaign Execution
Dashboards and Visualization
Social Response Management
Social Media Channel Integration Outbound
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Hootsuite Social Media Management SMB Reviews
Maikol T.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2020
Efficiency to manage a social network
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
There are several companies or services that are similar to the one offered by Hootsuite but only that their quality is not the same, Hootsuite has a very stable and very efficient base or platform, since if you need to organize a certain task for a preferred social network you can do it and coordinate it with time and know that it will be published at the time scheduled according to our needs
What is your favorite aspect of this product?
My favorite aspect is the speed, the versatility of the service and its good support that are very attentive and very polite, you can ask a question whatever it is and they will respond as soon as possible, knowing this I know that the service is worth using it, it also a very attractive design and is very easy to use and learn to use it.
What do you dislike most about this product?
Like all paid service, it tends to limit the free version in several things, it is something that I dislike a bit but it is still a service that is above the other similar ones. I fully trust them in the same way. I know social media will be safe
What recommendations would you give to someone considering this product?
If you want to take a social network personally or professionally, you must use HootSuite, its system is very fast, stable and very trustworthy, which is the main thing to carry a responsibility of this nature, I highly recommend it since it is proven to be one of the best worldwide.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Radcliffe B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2020
HootSuite makes life easy and very organized
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Site that offer similar services, many of these are not very reliable or stable to trust our personal social networks or our clients. It is quite important to know the history of HootSuite to know that there is no risk of use and to be able to have the confidence we need to schedule publications, for days, weeks, or months.
What is your favorite aspect of this product?
As you can see, HootSuite has many positive things, including being able to start a session with about 6 different social networks, the platform is quite stable, and its technical support is very efficient and solves problems or doubts of its users quickly. The platform is very beautiful and has a design that is quite pleasing to the eye.
What do you dislike most about this product?
The annual plan seems a bit high to me. I would like it to be adjusted a little more and maybe that way they will receive more profits in the long run. Obviously this has nothing to do with the quality of the service since it is good among all that fits.
What recommendations would you give to someone considering this product?
To risk using another platform that you do not know, it is better that you play it safe and the quality that HootSuite has shown during these years in operation, you can also find many tutorials on the web, and answer any questions you may have, you can rely on HootSuite support .
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Allan M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2020
Helpful for social publishing
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Unlike other similar products, Hootsuite Social Media Management has a free package whereby one can try its effectiveness before using it full-board. Another feature is its content management ability where one can control what is posted on their sites.
What is your favorite aspect of this product?
My favorite aspect of Hootsuite Social Media Management is social media monitoring which allows for both customer engagement and trend tracking. With customer engagement, it is possible for one to have a clear conversation with their clients and understand their needs deeply. About trend tracking, one can follow a specific thread to understand what customers think of their product or service and hence improve where necessary.
What do you dislike most about this product?
I really dislike the glitches encountered when trying to integrate with other social sites other than Facebook. I post my company's products/services in various social platforms but Hootsuite Social Media Management is not smooth in most of them.
What recommendations would you give to someone considering this product?
For someone that posts several marketing posts at once, Hootsuite Social Media Management is your thing.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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