What is Hootsuite?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
2
Since last award
90 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite?
Pros
- Reliable
- Efficient Service
- Respectful
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Dashboards and Reporting
Publishing
Visual Analytics
Competitor Tracking
Collaboration
Influencer Identification
Audience Segmentation
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
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Hootsuite Reviews
Kristina P.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2022
Easy to use
Likeliness to Recommend
What differentiates Hootsuite from other similar products?
Able to manage several social media platforms on one and schedule posts for all at the same time.
What is your favorite aspect of this product?
The ability to schedule posts across multiple social sites at once.
What do you dislike most about this product?
Would like to have alert tones for incoming messages.
What recommendations would you give to someone considering this product?
Definitely utilize the publisher tool as it saves tons of time during the week.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Andres P.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Hootsuite has helped us improve our social network
Likeliness to Recommend
What differentiates Hootsuite from other similar products?
It is a very complete tool for all the management of social networks. Thanks to it we improved 100% the interaction with followers, we were able to see the best times to publish and thus capture the audience. Its reports are very complete, which helps us to know the behavior of our followers.
What is your favorite aspect of this product?
I like that you can schedule the publications at the time and date you want, according to the best time. I can also post from there to all social media platforms, which saves me a lot of time. The audience segmentation has been very effective in reaching the right audience.
What do you dislike most about this product?
Their mobile app is not the most efficient, it leaves out features that are really important for monitoring networks. If they could add Tiktok it would be perfect to cover the most important social networks, as I program Facebook, Instagram and twitter without problems.
What recommendations would you give to someone considering this product?
One of the most useful tools for managing, planning and scheduling social networks. It has certainly saved me a lot of time, with its analysis, metrics and segmentation, as it allows me to have all the knowledge I need to reach the ideal audience and achieve their loyalty.
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Susan D.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2022
Social Media Management Enterprise -
Likeliness to Recommend
What differentiates Hootsuite from other similar products?
Hootsuite comes with all basic and advanced features to handle your social media professionally and perfectly. It gives you real time insights of interactions and happenings. Scheduling posts in advance for almost all of your social media handles and managing your audience in one go with a collaborative team effort is what makes it ideal for us.
What is your favorite aspect of this product?
Handling Social Media of a big firm is no piece of cake. You need powerful tools to cater all requirements and needs of the organization. Nothing should go wrong by any means and even if there is misconduct you have a powerful tool that can handle it all in a professional manner. We switched to Hootsuite a few years back and boy! It has made everything much, much easier for us.
What do you dislike most about this product?
It’s a pool for tools to handle social media like never before. It’s great, however, the interface is not user friendly for beginners. Even professionals can get stuck at times. It has it all but sometimes it can get overwhelming due to so many features at sight.
What recommendations would you give to someone considering this product?
It has everything a big firm will need to handle its social media in a very professional and well managed manner. You can do a marvelous job if you learn the software and it’s great to grow your business on 2x. It can be a bit expensive for some companies but I would suggest you do it, spend here and you will see the growth in a few months.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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