Hootsuite Logo Award Winner Product Badge
Hootsuite Logo Award Winner Product Badge
HootSuite

Hootsuite

Composite Score
9.0 /10
CX Score
9.1 /10
Category
Hootsuite
9.0 /10

What is Hootsuite?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite won the following awards in the Social Media Management - Enterprise category

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Hootsuite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite?

4% Negative
7% Neutral
89% Positive

Pros

  • Efficient Service
  • Fair
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 86

Social Media Channel Integration Inbound

90

Social Media Channel Integration Outbound

88

Social Moderation and Workflow Management

88

Social Asset Management

88

Dashboards and Visualization

87

Campaign Execution

87

Social Response Management

86

Social Post Archival

86

Contextual Analysis

84

Trend Analysis

83

Sentiment Analysis

83

Vendor Capability Ratings

Average 85

Business Value Created

87

Ease of Implementation

87

Ease of Data Integration

85

Ease of IT Administration

85

Vendor Support

85

Quality of Features

85

Availability and Quality of Training

84

Ease of Customization

84

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Hootsuite Reviews

Laura B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The Easiest Way to Advertise on Social Media.

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

Hootsuite has been a great assistance to me in the past, and I owe a great debt of gratitude to them for teaching me the ins and outs of social media automation. If you need a streamlined tool, this one has been around for a while and does a lot of things well.

What is your favorite aspect of this product?

Using the app is a breeze because of how well designed it is. Perhaps the word "trello board" is now so commonplace because of how ubiquitous Trello has grown. The simple, streamlined method of pinning activities to separate boards is both intuitive and effective. Trello's "power ups" for its boards are also novel. The "Alexa" integration booster was quite useful since it let me stay in touch with my work from any room in the home as long as an Alexa was within earshot.

What do you dislike most about this product?

In my opinion, their current pricing is too high. It seems they've shifted focus to cater to corporations. I don't think their pricing structure is competitive for startups or smaller businesses. If you're on a limited budget, there are many better solutions available nowadays.

What recommendations would you give to someone considering this product?

Hootsuite is a great option for groups (or individuals) seeking a unified dashboard from which to manage their many social media profiles. Hootsuite simplifies the process of launching campaigns, monitoring their progress, following up with supporters, and more. It's not a magic bullet, though, and it won't eliminate your labor entirely. You will still need a comprehensive social media marketing strategy even with Hootsuite.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jisa J.

  • Role: Public Sector
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A tool to measure social media marketing

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

Regarding client interaction on social media platforms, Hootsuite is essential to the marketing success of my employer. Hootsuite has made our social media marketing strategy more effective by consistently giving us a thorough perspective of our social media campaigns across all of the platforms where we are present, all from a single calendar.

What is your favorite aspect of this product?

Hootsuite enables us to set up tailored streams that integrate with our workflow, making it easy to automate the tracking of particular social media trends and the overall effectiveness of our marketing strategy. Hootsuite Enterprise streamlines and de-techniques the process of evaluating marketing success across all social media platforms. It is straightforward to recognize, thanks to the option to create performance benchmarks and customize reports.

What do you dislike most about this product?

Despite how excellent Hootsuite's analytics features are, there aren't enough metrics available. For instance, Hootsuite's current metric offerings don't offer any information on the reaction time or speed on our Facebook and Instagram social media accounts. It's annoying that several functionalities are only available in the desktop version, not the mobile app.

What recommendations would you give to someone considering this product?

By efficiently managing our social media, Hootsuite has made my work simple. Hootsuite has a great analytics feature, which has impressed me. For organizing posts for many social media networks, I find its analytics to be comprehensive and crucial. The statistics are fantastic and allow you to examine post-performance, pinpoint what is working so you can develop even more, and identify what isn't working to make improvements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Ben D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

In conclusion, using Hootsuite is a brilliant

Likeliness to Recommend

10 /10

What differentiates Hootsuite from other similar products?

Hootsuite has made it easier for me to manage many social media accounts, schedule posts in advance, monitor their performance, grow my audience by consistently publishing to my feeds, and engage with my followers on all of them. This program has been really helpful and handy for me to use on a daily basis, since I am able to manage my own and my customers' many accounts without losing track of any data or experiencing any delays in material production.

What is your favorite aspect of this product?

Hootsuite is great since it allows me to organize all of my clients' and my own social media updates in one convenient location. As a bonus, everything is always up to date, so you save time. As a user, I like how easy it is to navigate and how current and upcoming content can be viewed at any time. What I like best about using Hootsuite in my day-to-day life is the ability to schedule social media posts in advance, which allows me to be more organized and productive.

What do you dislike most about this product?

One of Hootsuite's biggest drawbacks is that it only works with a few other platforms. We are unable to use the Hootsuite dashboard to administer our Quora accounts, for instance. However, it does not allow for any kind of direct publishing to LinkedIn profiles.

What recommendations would you give to someone considering this product?

Hootsuite is a fantastic, low-cost alternative if you require a simple application that will let you schedule posts and analyze results. The cost of a program like Sprout is prohibitive for my modest company. I use social media as only one of many channels, so being able to plan posts in bulk is a huge time-saver for me compared to using the native scheduling features of other platforms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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